Basem Badwan
Dollard-Des-Ormeaux,Canada
Summary
Executive-level Business Manager and entrepreneur with experience running start-up and emerging companies. Strong technology and product development expertise. Build strategic business relationships and partnerships. Strong drive with excellent interpersonal, communication and team-building skills.
Overview
12
12
years of professional experience
Work History
Transporter
Self-Employed
05.2019 - Current
- Warmly greeted patients and visitors and made each feel welcome.
- Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Enhanced customer satisfaction by providing timely and efficient transportation services.
- Ensured reliable transportation services by tracking cargo and monitoring shipment progress.
- Maintained up-to-date knowledge of local road and traffic conditions to navigate best routes and manage patient safety.
Operations Manager
Inchcape Shipping Services
04.2016 - 05.2019
- Coordinate port calls for assigned customer accounts effectively, including proper monitoring of the vessel and attendance to any follow-up inquiries
- Ensure compliance with Ships Agency Standard Operating Procedures, including correct use of the operating systems WASP
- Ensure correct amount of pre-funding is received or the correct level of authority has approved any deviation, prior to performing the Port Call
- Advice on selection of contractors for goods and services provided to principals, including submission of competitive quotations, as required
- Monitor and record expenses that arise during vessels' port call
- Monitoring day-to-day operations of various sites and vessels in execution of services to customers Dry bulk load/discharge operations: Bunkering, loading / stowage of vessels
- Cargo Discharge - quick turnaround
- Appointment of weather routing service
- Liaise across chartering and operations to ensure all voyages are executed in a safe and also beneficial manner for the company
- Support the overall process of management and corporate decision-making to ensure the organization maximizes its short, medium and long-term profitability.
Operations Representative
Inchcape Shipping Services
07.2012 - 03.2016
- Communicating with the vessels to collect the information required by the different stakeholders
- Monitoring regulatory compliance (ballast, cargo residues, and Pre-arrival notifications)
- Communicating with various government authorities
- Preparing ships customs and other pertinent documents
- Attending to vessel arrival/departure (after hours / while on duty)
- Keeping master notified of berthing prospects, operation schedule, and special requirements
- Synchronizing crew change, spare deliveries for vessel arrival/departure
- Arranging pilot, linesmen, tug service for vessel arrival/shift/departure
- Assisting Fleet operator and Lakes Coordinator by keeping them closely updated on vessels progress.
Education
Bachelor of Management - Management
Concordia University
01.2006
Skills
- Operations Management
- Teamwork / Collaboration
- Key Performance Indicators (KPIs)
- Staff Management
- Customer Service
- Cost Control
Languages
English
Native or Bilingual
French
Professional Working
Personal Information
Title: Operations Manager
Timeline
Transporter
Self-Employed
05.2019 - Current
Operations Manager
Inchcape Shipping Services
04.2016 - 05.2019
Operations Representative
Inchcape Shipping Services
07.2012 - 03.2016
Bachelor of Management - Management
Concordia University
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