Basem Badwan
Dollard-Des-Ormeaux,Quebec
Summary
Seasoned Operations Manager and talented leader with years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Operations Manager
Inchcape Shipping Services
Halifax, NS
04.2016 - 05.2019
- Coordinate port calls for assigned customer accounts effectively, including proper monitoring of the vessel and attendance to any follow-up inquiries
- Ensure compliance with ships agency standard operating procedures, including correct use of the operating systems WASP.
- Ensure correct amount of pre-funding is received or the correct level of authority has approved any deviation, prior to performing Port Call.
- Advice on selection of contractors for goods and services provided to principals, including submission of competitive quotations, as required.
- Advanced productivity KPIs to achieve key business goals and objectives.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Monitor and record expenses that arise during vessels' port call
- Monitoring day-to-day operations of various sites and vessels in execution of services to customers Dry bulk load/discharge operations: Bunkering, loading / discharging / stowage.
- Liaise across chartering and operations to ensure all voyages are executed in a safe and also beneficial manner for the company
- Support the overall process of management and corporate decision-making to ensure the organization maximizes its short, medium and
- Prepared annual budgets with controls to prevent overages.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
Operations Representative
Inchcape Shipping Services
Montreal, QC
07.2012 - 03.2016
- Communicating with various government authorities.
- Preparing ships customs and other pertinent documents
- Attending to vessel arrival/departure (after hours / while on duty)
- Keeping master notified of berthing prospects, operation schedule, and special requirements Synchronizing crew change, spare deliveries for vessel arrival/departure
- Arranging pilot, linesmen, tug service for vessel arrival/shift/departure
- Assisting Fleet operator and Lakes Coordinator by keeping them closely updated on vessels progress
- Checked bills of lading, outgoing package paperwork and other documentation for accuracy.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Handled day-to-day shipping and receiving overseeing packages.
Education
Bachelor of Management -
Concordia University
Montreal, QC 03.2003 - 07.2006
Skills
Microsoft Word Microsoftundefined
Timeline
Operations Manager
Inchcape Shipping Services
04.2016 - 05.2019
Operations Representative
Inchcape Shipping Services
07.2012 - 03.2016
Bachelor of Management -
Concordia University
03.2003 - 07.2006
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