Basem Ahmed
Toronto,Canada
Summary
Dependable and experienced professional with a background in social services, hospitality, and security. Skilled in crisis management, client support, and night operations. Proven ability to maintain safety, deliver excellent customer service, and support individuals in high-pressure environments. Strong communication and leadership skills with a focus on community care and professionalism.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Night Auditor / Concierge
Cityscape Corporation Residence
Winnipeg, MB
09.2021 - 05.2025
- - Managed front desk operations, including guest check-ins and check-outs
- - Performed nightly audits, balanced accounts, and generated financial reports
- - Responded to resident needs and resolved conflicts with professionalism
- - Ensured building security and safety protocols during overnight shifts
- - Maintained cleanliness, order, and hospitality standards in common areas
Case Worker
The Salvation Army
Winnipeg, MB
10.2024 - 03.2025
- - Assisted clients with housing, employment, and recovery services
- - Managed client intake, documentation, and maintained accurate case notes
- - Coordinated with local organizations and service providers to ensure comprehensive support
- - Provided emotional support and crisis intervention to individuals in need
Night Security Supervisor
Marlborough Hotel
Winnipeg, MB
01.2022 - 01.2024
- - Supervised nightly security staff to ensure safe and secure hotel operations
- - Conducted regular patrols and responded to incidents or disturbances
- - Coordinated with front desk and management to support guest and staff safety
- - Prepared incident reports and maintained detailed security logs
- - Handled emergency situations with calm and professionalism
Education
Bachelor of Arts - Psychology and Sociology
01.2022
Skills
- - Case management and support services
- - Security and crisis response
- - Concierge and guest relations
Case management
- - Conflict resolution and de-escalation
- - Report writing and documentation
- - Front desk operations and night audits
- - Microsoft Office & security systems familiarity
Languages
English
Native or Bilingual
Certification
Crisis prevention intervention( CPI)
First aid level C cpr
Valid drivers license
Timeline
Case Worker
The Salvation Army
10.2024 - 03.2025
Night Security Supervisor
Marlborough Hotel
01.2022 - 01.2024
Night Auditor / Concierge
Cityscape Corporation Residence
09.2021 - 05.2025