Sara Kadoumi
Burlingame
Summary
Accomplished and energetic hard worker, with a solid history of achievement in completing tasks. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include customer and personal service and social perceptiveness.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative/Medical Office Assistant
Peninsula Dermatology
01.2023 - 01.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Helped patients complete necessary medical forms and documentation.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate medical records for patients.
- Completed patient referrals to other medical specialists.
- Prepared and processed patient referrals and transfer requests.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Performed various administrative tasks by filing, copying and faxing documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Lead, Receptionist, Assistant Stylist
Y Salon & Spa
09.2021 - 12.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Planned, managed and directed daily board operations to increase revenue.
- Created memorable customer experiences, adding bonus services for clients.
- Confirmed appointments, communicated with clients and updated client records.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Processed payments, entering sales in register for prompt customer service.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Created marketing advertisements to increase awareness of services and boost sales.
- Performed many services for clients and had great feedback which helped with retention and regular clients returning.
- Trained new team members by relaying information on company procedures and safety requirements.
- Oversaw day-to-day activities of employees in establishment, fostering inspiring atmosphere to optimize employee experiences
Beauty Advisor, Cashier
Sephora
06.2018 - 12.2018
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Helped customers update accounts, sign up for new services and take advantage of special offers.
- Trained new team members in cash register operation, stock procedures and customer service.
- Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Maximized customer satisfaction by assisting customers complete purchases, locate items and signups for rewards programs.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Associate Banker
Chase Bank
09.2017 - 04.2018
- Provides account services to customers by processing deposits, payments, withdraws, cashing checks and other banking transactions for a high volume of customers.
- Records transactions by logging cashier’s checks, traveler’s checks and other special services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Good at handling generous amounts of cash.
- Reconciles cash boxes and drawers by providing cash transactions, counting and packaging currency and coins and maintaining supply of cash and currency.
- Maintains customer’s confidence and protects bank operations by keeping information confidential.
- Complies with bank operations and security procedures by participating in all dual-control functions.
- Contributes to team effort by accomplishing related results as needed.
- Balances transactions at end of day and verifies cash totals.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
Sales Associate, Cashier
Nordstrom
11.2016 - 07.2017
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Prepared merchandise for sales floor by pricing or tagging.
- Developed, marketed and sold full range of products and support services.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Helped customers locate products and checked store system for merchandise at other sites.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
High School Diploma - Cosmetology
Stanley High School
San Mateo, CAAssociate of Arts -
College of San Mateo
San Mateo, CA10.2020
Certification
- Certified Cosmetologist, - 2020
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Administrative/Medical Office Assistant
Peninsula Dermatology
01.2023 - 01.2024
Lead, Receptionist, Assistant Stylist
Y Salon & Spa
09.2021 - 12.2022
Beauty Advisor, Cashier
Sephora
06.2018 - 12.2018
Associate Banker
Chase Bank
09.2017 - 04.2018
Sales Associate, Cashier
Nordstrom
11.2016 - 07.2017
High School Diploma - Cosmetology
Stanley High School
Associate of Arts -
College of San Mateo
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