Basel Ghddeh
Burbank
Summary
Dynamic sales professional with proven success at knb foods distributor, excelling in sales strategy and customer relationship management. Adept at negotiating pricing agreements and generating actionable market analysis, I drive team performance and enhance customer satisfaction through effective leadership and problem-solving skills. Committed to achieving sales targets and fostering strong client connections.
Skilled Phone Repair Technician with comprehensive background in device diagnostics, repair, and customer service. Strong problem-solving abilities paired with expertise in hardware and software issues of various phone brands and models. Known for efficient troubleshooting techniques that minimize downtime and enhance overall customer satisfaction. Proven ability to train colleagues on complex technical procedures.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
21
21
years of professional experience
Work History
Sales Supervisor
knb foods distributor
Burbank
02.2021 - Current
- Assisted in developing pricing strategies based on market research data and competitor analysis.
- Created monthly reports on regional sales performance and presented to upper management.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Negotiated pricing agreements with vendors and customers.
- Participated in team training sessions on various topics related to the job role.
- Collaborated with other departments such as production, finance, logistics. to ensure efficient operations.
Salesperson
Trepco West
Fontana
05.2019 - 07.2021
- Generated new business opportunities through cold calling campaigns.
- Assisted customers in selecting appropriate products or services for their needs.
- Advised customers on the latest product features and benefits.
- Developed and implemented strategies to meet sales quotas.
- Provided personalized service to build relationships with customers.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Participated in trade shows and sales events to promote products.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
Store Manager
Roezee market
Tujunga
11.2013 - 05.2019
- Developed strategies to maximize sales and profitability.
- Managed daily banking activities such as deposits and withdrawals.
- Performed regular price checks to ensure competitive pricing.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Prepared monthly reports on sales figures, expenses, profits.
- Developed relationships with suppliers to negotiate better prices.
- Resolved customer complaints in a timely manner.
- Managed inventory tracking and physical inventory counts to minimize loss.
Internet Cafe Attendant
Self-employeed
Aleppo
01.2010 - 09.2013
- Assisted customers in setting up accounts for internet access, printing and scanning documents.
- Greeted customers and provided assistance with their computer needs.
- Provided technical support to customers on the use of computers, software programs and other services offered by the cafe.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Provided remote support to customers experiencing technical difficulties.
- Provided training sessions to staff on proper use of systems and applications.
- Implemented best practices for troubleshooting techniques across the organization.
Computer Repair Technician
Self-employeed
Aleppo
02.2004 - 09.2010
- Built custom desktop systems according to customer specifications.
- Troubleshooted and repaired hardware components, such as motherboards, hard drives, RAM, CPUs, and video cards.
- Replaced defective parts on customers' computers in a timely manner.
- Upgraded existing systems with more powerful components when necessary.
- Installed operating systems and applications software on customer computers.
- Performed virus scans and malware removal on customer computers.
Education
High School Diploma -
Mesropian
Syria07-2011
Institute - Pc Maintenance
Accad
Syria08-2005
Institute - Microsoft Office
Accad
Syria04-2003
Skills
- Sales strategy
- Market analysis
- Customer relationship management
- Team leadership
- Performance reporting
- Negotiation skills
- Software installation
- Hardware repair
- Problem solving
- Screen replacement
- Battery replacement
- Electrical installation
- Microsoft office
- Customer service
Languages
English
Professional
Arabic
Native/ Bilingual
Timeline
Sales Supervisor
knb foods distributor
02.2021 - Current
Salesperson
Trepco West
05.2019 - 07.2021
Store Manager
Roezee market
11.2013 - 05.2019
Internet Cafe Attendant
Self-employeed
01.2010 - 09.2013
Computer Repair Technician
Self-employeed
02.2004 - 09.2010
High School Diploma -
Mesropian
Institute - Pc Maintenance
Accad
Institute - Microsoft Office
Accad
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