Enhanced customer experience by providing personalized drink recommendations
Served guests at various events including birthday parties and weddings
Generated future business by developing client relations and increasing referrals
Menu generation according to guests preferences
Created custom cocktails for over 100 guest events per shift
Bartender / Supervisor
Tracie's Place Karaoke Bar
08.2021 - 01.2024
High volume bar every day of the week and one of the most popular bars in city creating and service 300+ beverages on weekend shifts
Fostered strong relationships with regular patrons through personalized service that encouraged repeat business
Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol
Natural "upseller" increasing consistent cheque average
Nightly cash out reports as well as dividing pooled tips amongst staff accurately
Bartender / FOH Manager
Turtle Jacks Muskoka Grill
09.2009 - 08.2023
Served high customer volumes upwards of $40,000 daily (Port Carling)
Managed cash handling duties responsibly, ensuring accurate accounting and cash outs
Weekly bar inventory and ordering
Daily reporting (revenue, labour costs etc.) using Salesforce regularly achieve sales and labour targets
Served over 10 tables simultaneously as well as guests at the wood executing exceptional customer service with ease at a high pace increasing loyal returning clientele
Bartender
The Diplomat
10.2018 - 05.2021
Intricate mixology creating classic cocktails and over 10 rotating seasonal beverages in a very fast paced environment accommodating over 150 guests
Collaborated with management team to create new menu items and recipes
Prepared unique cocktail syrups and garnishes
Lead team of 6 bartenders
Education
Bachelor of Arts - Sociology
McMaster University
Hamilton, ON
04-2012
High School Diploma, Honours -
Loyola Catholic Secondary School
Mississauga, ON
06-2009
Skills
Task delegation and management
Fast paced environment adaptability
Menu development
Memory retention
Team player attitude
Professional mixology techniques
Variety of POS systems
Sales driven upselling
Exceptional customer service leaving memorable experiences
Strong multitasking and organization skills
Certification
Serving It Right / ProServe / Smart Serve Certification