Bart Meza

Responsible for training, troubleshooting, repair, and quality control of over 300 products.
Operating within the United States, Canada, and Mexico territories.

Facilitate customer feedback for product development through internal fabrication or by creating reports to the Engineering staff.

• Diagnosed and repaired problems with electrical and mechanical systems.
• Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
• Liaised with internal departments to optimize productivity and efficiency.
• Worked with diverse types of weather and ground conditions.

**Technical Equipment Maintenance and Support**
- **Routine Maintenance and Repairs:** Conducting thorough inspections, identifying and resolving technical issues, and implementing necessary repairs and servicing.
- **Field Service and Customer Support:** Providing exceptional service and customer support during on-site visits, ensuring timely and efficient resolution of technical problems.
- **On-Site Operations:** Managing on-site installations, repairs, maintenance, and testing activities, ensuring compliance with safety protocols and company procedures.
- **Error Diagnosis and Problem-Solving:** Identifying and diagnosing technical errors or problems, developing appropriate solutions, and providing detailed service reports.
- **Process Documentation and Procedural Compliance:** Documenting all technical processes, procedures, and protocols for efficient and effective implementation.
- **Vehicle and Machinery Operation:** Operating vehicles and machinery safely and responsibly, adhering to safety regulations and company guidelines.
- **Team Collaboration and Information Sharing:** Cooperating effectively with technical teams, sharing information across the organization, and collaborating on projects to achieve common goals.
- **Customer Relationship Management:** Building and maintaining positive relationships with customers, providing exceptional service, and addressing their concerns promptly.
- **Challenging Equipment Handling:** Working with products that are difficult to transport due to their size or interconnections with other systems

Supervise the day-to-day operations of a busy service department, assigning service technicians to perform daily tasks.
Conduct daily service and safety meetings.
Participate in Problem-Oriented Decision (POD) meetings with branch managers to resolve daily issues as they arise.
Submit weekly reports.
Order necessary parts and create purchase orders (POs).
Attend management training meetings, mentoring new level 1 entry technicians.

Met with customers to discuss service needs and offer available solutions.

Hired, trained and supervised team of service staff members to meet business goals.

Coordinated with other departments to maintain streamlined and productive workflow.

Performs comprehensive inspections and repairs on diesel-powered vehicles, including routine maintenance such as oil and tire replacements.
Accurately interprets diagnostic test results to identify and resolve vehicle issues.
Documents inspection findings and repair plans in detailed reports.
Supervises and develops a team of trainees, providing training and guidance to ensure their proficiency.
Collaborates effectively with other diesel mechanics to enhance operational efficiency and expertise.
Present findings and recommendations to customer for approval, including repair options and associated costs.
Conducts thorough test drives to verify the vehicle’s operational correctness.
Utilizes power, machine, and hand tools safely and responsibly.
Adheres strictly to all applicable motor vehicle repair shop regulations and standards.

• **Employee Recruitment and Hiring**
  - Identifying and attracting qualified candidates
  - Conducting comprehensive interviews and assessments
  - Ensuring compliance with employment regulations and legal requirements
  - Developing and implementing recruitment strategies
  
  **Employee Development and Training**
  - Providing ongoing training and skill development opportunities
  - Mentoring and coaching technicians to enhance their performance
  - Facilitating workshops and seminars to address industry best practices
  
  **Operational Compliance and Regulations**
  - Adhering to all applicable regulations and industry standards
  - Conducting regular audits to ensure compliance
  - Implementing policies and procedures to mitigate potential risks
  
  **Scheduling and Employee Management**
  - Creating and optimizing employee schedules
  - Scheduling and coordinating work assignments
  - Scheduling and monitoring employee performance
  - Scheduling and managing employee breaks and rest periods
  
  **Performance Evaluation and Feedback**
  - Conducting regular performance evaluations.

• Performed preventive maintenance and repairs on all construction equipment
• Repair and maintain customers' equipment and help delivery drivers
• Perform 90-day service, annual inspections, and bit inspections

• Perform daily service on all machines for next-day rental
• I perform preventive maintenance and complete repairs on all construction equipment
• Repair and maintain customers' equipment
• Perform 90-day service and annual inspection

• I started in the paint booth and, six months later, moved to the mechanic side
• A year later was promoted to shop foreman
• I managed day and night crews and helped my manager with performance reviews
• Weekly safety meetings