Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Languages
References
Timeline
Generic

Barry Rodriguez

San Diego

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience. Experience in leading a team, as well as being part of a team.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Representative

LAZ Parking
Otay
11.2024 - Current
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Construction Worker

ultimate concrete/premiumwest
San Diego
05.2020 - 09.2023
  • Utilized power tools such as saws, drills and sanders when necessary on projects.
  • Cleaned job sites daily removing debris, dirt and hazardous materials safely.
  • Transported materials from one site location to another using trucks or trailers.
  • Conducted regular maintenance checks on all tools used during construction process ensuring that they were properly functioning at all times.
  • Built temporary supports during construction processes such as shoring up beams or columns until they are set in place permanently.

Medical Assistant

Concentra Urgent Care/Southbayurgentcare
San Diego
02.2017 - 05.2020
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Administered injections, medications and treatments as directed by the physician.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.

Dispatcher

Letter Ride
San Diego
02.2014 - 09.2017
  • Participated in team meetings discussing changes in procedures or processes.
  • Developed strategies for improving efficiency within the dispatch department.
  • Verified driver credentials prior to assigning them a route or task.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Resolved customer complaints related to service issues or delays.
  • Assigned drivers to appropriate routes based on customer needs.

Education

Medical Assistant AA Degree - Medical

Concorde Career College
San Diego, CA
06-2017

High School Diploma -

Montgomery High School
San Diego, CA
07-2007

Associate of Arts - Graphic Design

Southwestern College
Chula Vista, CA

Skills

  • Customer service
  • Problem resolution
  • Technical troubleshooting
  • Data entry
  • Relationship building
  • Time management
  • Conflict resolution
  • Communication skills
  • Creative problem solving
  • Staff education and training
  • Technical support
  • Materials transport
  • Critical thinking
  • Computer proficiency
  • Coordination
  • Staff training

Certification

  • 4.0 GPA for Medical Assistant degree

Affiliations

  • Sports oriented.

Languages

English
Native/ Bilingual
Spanish
Full Professional

References

References available upon request.

Timeline

Customer Service Representative

LAZ Parking
11.2024 - Current

Construction Worker

ultimate concrete/premiumwest
05.2020 - 09.2023

Medical Assistant

Concentra Urgent Care/Southbayurgentcare
02.2017 - 05.2020

Dispatcher

Letter Ride
02.2014 - 09.2017

Medical Assistant AA Degree - Medical

Concorde Career College

High School Diploma -

Montgomery High School

Associate of Arts - Graphic Design

Southwestern College

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Barry Rodriguez