Knowledgeable IT professional with robust background in leading IT operations and driving technological advancements. Successfully managed large-scale IT projects, enhancing system efficiency and security. Demonstrated expertise in strategic planning and team leadership.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Project Manager (Contractor)
Trimac
11.2018 - 01.2022
Assisted the IT department when Trimac needed an extra project manager starting in November 2018. Served as project manager for the acquisition of the Washrack company, including onboarding them onto Trimac systems. Responsibilities included tracking and managing the resources and tasks of the HR, Finance, Risk & Insurance, and IT departments involved in onboarding the new company. Project manager for the TMT (Maintenance System) upgrade and process improvement project. Coordinated software enhancements to be implement and managed the application upgrade. Ensured that business requirements, test cases, and other project documents were completed. Responsible for reporting the project status weekly to the project management office (PMO) manager and monthly to project stakeholders. Responsible for creating project charters, budgets, weekly status reports, and weekly meetings with executives.
IT Advisor
Trimac
04.2015 - 11.2015
As the CIO's advisor, primary responsibilities include ensuring that IT department contractors are fulfilling their contractual duties, monitoring department finances, creating and submitting yearly budget for the department, and ensuring that the department remains on track with its budget.
Generated reports to track performance and analyze trends.
Director of Information Systems
Trimac
10.2014 - 03.2015
Managed Trimac's application and hardware portfolio in addition to managing and prioritizing projects on a multi-year plan.
Responsible for creating a budget for IT department on a annual basis and ensuring that IT department stays on or below that budget
Managed a team of 55 technical resources which includes 6 direct reports (Program Manager, Web Administrator, DBA team lead, Manager of Infrastructure, Manager of Application Support and Application Architect)
Responsible to maintain a working relationship with major vendors such as Microsoft, Oracle, IBM, Salesforce, Service Now and TMW systems
Involved in setting a long-term strategy for Trimac's major systems such as Dispatch, Mobilecomm devices, PeopleSoft ERP, and infrastructure decisions (Cloud Strategy)
Director of Business Systems
Trimac
03.2008 - 09.2014
Manage the application portfolio which includes managing and prioritizing projects on a multi-year plan
Met with the executives on a quarterly basis to ensure that the projects deemed to be a priority were delivered.
Responsible for creating the budget for the IT department on an annual basis and ensuring that IT department stays on or below that budget
Manage a team of 33 technical resources which includes 7 direct reports (3 Project Managers, Web Administrator, DBA team lead, Manager of Application Support and Application Architect)
Responsible to maintain a working relationship with major vendors such as Oracle, IBM, Salesforce, ServiceNow and TMW systems
Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Facilitated cross-functional collaboration for improved decision-making processes within the organization.
Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
Negotiated favorable contracts with vendors for reduced costs and improved service quality.
Increased company revenue by streamlining processes and implementing cost-saving measures.
Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
Improved team morale and productivity by implementing comprehensive professional development program.
Project Manager
RIS Resource Information Systems Inc.
07.2006 - 02.2008
The goal of this project was to streamline the dispatch process, which would result in more efficient operations and greater satisfaction for the drivers and clients. This project included planning and managing all project phases: a fit gap analysis, creation of the project charter, development of a testing strategy, design and analysis, implementation of user acceptance testing, and an accompanying communication plan.
This was a high-profile project, and was responsible for reporting the status of the plan, budget and issues to the executive
Managed the vendor relationship with TMW Systems
Senior Advisor – RIS SMART Methodology and Best Practice
RIS Resource Information Systems Inc.
05.2004 - 05.2006
I was instrumental in establishing best practices and methodologies for Application Support and Maintenance.
Implemented templates and an strategy for support documentation
Responsible for coaching and mentoring of TransCanada Team Leaders on best practices and methodologies
This included assisting them with issues around implementation of processes and analyzing data for continuous improvement purposes
Education
B.Sc. - Computer Systems
Devry Institute of Technology
Columbus, Ohio
10.1994
Diploma - Computer Information Systems
DeVry Institute of Technology
Calgary, AB
01.1994
Skills
Incident management
Customer support
ITIL framework
Problem resolution
Team collaboration
Active listening
Written communication
Project management
Systems analysis
References
Available upon request
Languages
English
Native or Bilingual
Certification
ITIL Foundation Certificate in IT Service Management – AXELOS.
Timeline
Project Manager (Contractor)
Trimac
11.2018 - 01.2022
IT Advisor
Trimac
04.2015 - 11.2015
Director of Information Systems
Trimac
10.2014 - 03.2015
Director of Business Systems
Trimac
03.2008 - 09.2014
Project Manager
RIS Resource Information Systems Inc.
07.2006 - 02.2008
Senior Advisor – RIS SMART Methodology and Best Practice