Barry Murphy

• Processed Sales Orders from US Sales team via Oracle NetSuite and forwarded Orders to team members for approval
• Got resolutions for Orders that have shipped incorrectly/ lost in transit by calling couriers such as DHL, FEDEX, UPS, and USPS
• Filed claims with regards to missing packages with couriers and followed up with claim status until resolved
• Took customer payment for Sales Orders via payment software such as PayPal, Heartland, and Adyen
• Regularly contacted Sales team in Minnesota and warehouse team in New Jersey (US) to discuss customer/ web orders and how they should be processed
• Processed Web Orders from customers who ordered online from our website and checked to make sure billing and shipping information was correct along with item(s) that they are looking to purchase
• Checked product stock via Redwood to make sure we met the criteria for certain Sales/Web orders if they require many items
• Tended to LiveChat + Helpdesk to answer any queries customers may have had with their orders or general questions about a particular product
• Generated shipping quotes for customers with UPS Ozlink and postal code along with item specifications and weight
• Calculated tax for Sales orders based on which state/province the customer resided in
• Checked PayPal holds with regards to funds in account, Called PayPal to address holds and increase monthly cap on funds incoming into account to prevent further holds
• Qualified customers via excel and gathered more information about them which was to be used to further help our Sales team provide more leads to our customers
• Registered “Techbuyer” as a vendor for official government services such as NASA.GOV, SAM.GOV and Virginia State Government so that we as a company could conduct further long-term business with these agencies
• Communicated with customers via email/ phone call to address issues with items that they have received with their order and qualified resolutions with our RMA team
• Met up with team at Minnesota sales office to collaborate at face value and work as part of a team which helped to conjure a strengthened bond of social/interaction skills
• Communicated progress of monthly and quarterly initiatives to internal and external sales teams
• Built relationships with customers and community to establish long-term business growth
• Resolved problems with high-profile customers to maintain relationships and increase return customer base
• Collaborated with upper management to implement continuous improvements and exceed team goals
• Directed sales support staff in administrative tasks to help sales reps close deals
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives

• Disinfected and mopped bathrooms to keep facilities sanitary and clean
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable
• Used chemicals by following safety protocols and procedures to avoid burns and injuries
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items
• Disposed of trash and recyclables each day to avoid waste buildup
• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas
• Dusted picture frames and wall hangings with cloth
• Adhered to professional house cleaning checklist
• Engaged with guests on room requirements and amenities to promote overall satisfaction
• Verified cleanliness and organization of storage areas and carts
• Restocked room supplies such as facial tissues for personal touch with every job
• Changed bed linens and collected soiled linens for cleaning
• Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs
• Returned emptied garbage receptacles to proper locations
• Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs
• Rotated linens in storerooms and replenished when supplies ran low

• Delt with customers daily in a proficient manner to promote & ensure excellent customer service
• Resolved customer queries in relation to their accounts being de-activated and issues with services
• Worked as part of a team to pinpoint root issues that customers were having with their billing details
• Reviewed customer accounts and contract dates as required
• Took payment from customers to continue their account services
• Logged call details with customer on their accounts
• Listened to customers as they discussed issues they were having with their account/services
• Transferred customers to correct departments, depending on what issues they were having
• Raised and escalated complaints on customer accounts when they were not satisfied with service provided
• Issued call backs for customers when resolutions cannot be offered in period and completed follow up with manager.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Placed outbound customer service or customer satisfaction calls to follow up on issues
• Processed debit and credit card and electronic check payments
• Attended telephone skills and program information training sessions to boost aptitude
• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
• Educated customers on company systems, form completion, and access to services
• Sought out extra training opportunities to enhance customer relationship management abilities
• Leveraged sales expertise to promote products and capitalize on upsell opportunities
• Met customer call guidelines for service levels, handle time and productivity
• Exhibited high energy and professionalism when dealing with clients and staff
• Educated customers about billing, payment processing and support policies and procedures
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
• Reached out to customers after completed sales to suggest additional service or product purchases
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines

Responsible for incoming deliveries and stock, signing off on deliveries

• Kept store forecourt & yard in immaculate condition by means of trash removal and sweeping
• Cleaned fuel pumps daily and changed garbage bins outside store when full
• Topped up on low stock, checked car wash chemicals and salts to make sure we enough to keep services running
• Compacted waste cardboard boxes, allocated garbage to correct bins such as waste and recycling containers
• Organized stock in storeroom as to make it easy to know where said stock is located by labeling shelves and letting staff know where things are to be placed
• General maintenance around store, such as when I fixed squeaky doors and leaking freezers until we could schedule an appointment for professional repair
• Served customers behind the till when it got busy
• Stocked store shelves and rotating stock, wasting off bad stock
• Adhered to customer queries about products, helped customers by means of washing their cars and balancing tire pressure in their vehicles tires
• Maintaining outstanding store presentation and greeting customers upon entry to conform with business standards
• Cleaned halls, bathrooms, staff room and stockroom floors
• Served customers products and services from 11:00PM till 7:00AM such as fuel, snacks, mobile top- up, and utility bill payments
• Closed/opened shop premises at allocated times via doors and shutters
• Deeply cleaned premises such as floors, rugs, coffee dock, till areas, shelves, doors, glass, fridges, and fixtures
• Faced & stocked products on shelves to prepare for next day
• Completed stock taking for dated, damaged & used stock in shop
• Took in deliveries at allocated times during shift such as bread, flowers, bulk items & milk
• Greeted & held conversations with customers in a friendly & positive manner throughout shift, through night hatch and till counter
• Managed multiple tasks in high-volume environment
• Operated cash register to accurately complete customer financial transactions
• Remained calm and composed in tense situations involving angry or upset customers
• Reviewed prices and performed audits to detect and correct price discrepancies
• Monitored shop security to identify and report shoplifting activities and increase security measures
• Developed strong rapport with customers and created positive impression of business
• Prioritized helping customers over completing other routine tasks in store
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs
• Maintained up-to-date knowledge of store sales, payment policies and security standards
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions

• Set up machines to start production cycles and controlled machine settings
• Kept accurate records of defective units or products
• Fed raw materials into machines
• Inspected machine parts with measuring tools
• Used different machines and tools based on individual job requirements
• Worked correctly and safely with range of different materials and components
• Assembled products according to changing daily work orders and specific customer needs
• Followed strict quality control processes and procedures to meet high standards
• Assisted production team by restocking supplies, cleaning areas and maintaining machinery
• Adjusted machines to increase productivity for runs.
• Examined incoming materials and compared to documentation for accuracy and quality
• Performed quality checks on products at end of assembly.
• Read and understood production documents to produce quality products
• Calibrated machines to maintain required productivity levels and adherence to quality standards
• Packaged finished goods for shipment and loaded onto waiting trucks
• Moved items from station to station using conveyors, hoists and material handling equipment
• Measured, weighed and examined products to check conformance with specifications
• Placed raw materials into manufacturing machines to aid in assembly process

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
• Restocked supplies and placed purchase orders to maintain adequate stock levels
• Executed record filing system to improve document organization and management
• Scheduled office meetings and client appointments for staff teams
• Created and maintained databases to track and record customer data
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
• Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff
• Assisted development and implementation of new administrative procedures
• Sorted and distributed office mail and recorded incoming shipments for corporate records
• Processed customer orders accurately and within agreed timeframes to meet service standards
• Managed filing system, entered data and completed other clerical tasks

• Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
• Complied with food safety, hygiene and sanitation regulations for safe food preparation.
• Operated commercial-grade butchery equipment such as band saws, grinders and slicers.
• Adhere to safety and cleanliness standards and maintained equipment.
• Used boning knife, skewers and twine to shape, lace, and tie roasts.
• Identified cuts of meat, grading and pricing accordingly.
• Wrapped meat produce to maintain quality, freshness and condition.
• Labeled meat items clearly and accurately with allergen information and expiration dates.
• Stocked, rotated and priced merchandise to meet store standards.
• Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
• Performed meat inspections and checked temperature environment to maximize food safety.
• Verified proper inventory levels, product quality, and freshness to prevent sale of spoiled products.
• Replenished butcher counter displays to maintain fresh, appealing produce.
• Assessed kitchen inventories and reordered low-stock items to maintain output.
• Resolved delivery discrepancies to maintain accurate stock and finances.
• Maintained cleanliness and safety standards to prevent contamination and comply with regulations.
• Disassembled and properly cleaned meat-cutting machines, avoiding contamination.
• Cut meats to customer specifications and answered questions about specialty products.
• Packaged and labeled meat items in preparation for sale to customers.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Managed multiple tasks and met time-sensitive deadlines.
• Maintained confidentiality of information regarding clients and company.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Organized, maintained and updated information in computer databases.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Handled assignments independently with good judgement and critical thinking skills.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Sorted, received, and distributed mail correspondence between departments and personnel.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.