Barry Johnson
Calgary,AB
Summary
Dedicated Project Management Coordinator with a proven track record in orchestrating successful projects within the dynamic landscape of digital marketing. Adept at steering teams through project priorities and operations, I specialize in utilizing tools such as Accelo, Google Sheets, Excel, Slack, Gmail, Proposify, and Dropbox to streamline project management processes.
My keen eye for detail and strategic approach to scope management has consistently resulted in the on-time delivery of high-quality projects that exceed client expectations. Skilled in Utilization Rate analysis, Revenue Forecasting, and Time Tracking, I bring a data-driven approach to project management, ensuring optimal resource allocation and project efficiency.
Overview
14
14
years of professional experience
Work History
Project Management Coordinator
Bluetrain Inc.
06.2023 - 03.2024
- Spearheaded the customization and optimization of Accelo project management system, resulting in a 25% reduction in time spent on manual data entry and a 30% improvement in project tracking accuracy
- Analyzed historical time tracking data to identify patterns and inefficiencies, resulting in a 20% reduction in project delivery times and improved resource allocation
- Developed and maintained a comprehensive company metrics dashboard using Google Sheets, providing real-time insights into project performance, resource utilization, and key operational metrics
- Developed and Implemented a rigorous time tracking methodology, ensuring a 98% accuracy in reporting across all projects.
Digital Media Project Coordinator and Guest Services Manager
Cineplex Entertainment
08.2017 - 06.2023
- Project managed multi-network advertising campaigns along with Account and Senior Production Managers, effectively supporting client needs while adhering to company policies and legal requirements
- Conducted data analysis to compile weekly Corporate Sales Reports to accurately capture ad revenue, as well as compile post-campaign reports to analyze and evaluate campaign effectiveness
- Supported clients by project managing, coordinating, and implementing digital experience programs by participating with Account team on discovery sessions, developing program implementation plans and seeing them through to execution
- Managed team of over 100 call center agents by monitoring their queue performance to ensure and improve operational efficiency and consistently reduce call wait times by over 30%
- Spearheaded implementation of department's first Quality Assurance scoring system based on set KPIs to monitor call center's operations, gather, and evaluate data, and improve agent performance
- Trained and onboarded over 50 new staff members, ensuring they learned company policies and fully understood their duties and responsibilities
- Assisted with the planning and implementation of new CRM system and knowledge base integration which reduced agent case response times by 25%.
Operations Manager
Gatestone & Co. Inc
08.2016 - 08.2017
- Monitored team members' systems activity to ensure appropriate actions, compliance with corporate and regulatory practices, and data integrity
- Coached direct reports to ensure that service level agreements were met and identified areas of improvement and implemented key initiatives
- Ensured key performance indicators were being met through Quality Assurance monitoring and weekly coaching sessions.
Customer Service Representative and Payroll Admin
Scotiabank
04.2010 - 10.2015
- Ensured due diligence procedures compliance were followed regarding suspicious activities of large currency transactions above $10,000 and monetary instruments purchases (i.e., cashier's checks, money orders and travelers' checks) in amounts exceeding $3,000 and above were reported to Anti-Fraud/AML in a timely manner
- Reduced branch's monthly cash loss by over $10,000 by successfully investigating fraudulent transactions and recovering teller differences and implementing new cash handling procedures to reduce cash losses
- Actively participated in sales meetings, created various banking reports for high-level analysis, and assisted with the opening and closing of the banking center.
Education
Certified Associate in Project Management (CAPM) -
Project Management Institute (PMI)
Paralegal Diploma -
Academy of Learning Career College
Bachelor of Arts in Psychology (Industrial & Organizational Psychology) -
University of The Bahamas
Skills
- Strategic Thinking
- Customer Relations
- Training and mentoring
- Project Planning
- Operations Management
- Team Leadership
- Product Knowledge
Professional Highlights
- Successfully led the implementation of Accelo, a comprehensive project management tool, resulting in a 20% increase in overall project efficiency. The new system streamlined project tracking, resource allocation, and performance analysis, contributing to a more organized and productive project workflow.
- Developed and implemented a robust scope management process that significantly reduced project scope creep by 25%. Through meticulous oversight and proactive communication, successfully ensured that project deliverables consistently met client expectations without unnecessary expansions, leading to improved project profitability.
- Implemented Utilization Rate analysis, Revenue Forecasting, and Time Tracking methodologies, contributing to a 15% improvement in overall project delivery timelines. By leveraging data insights, made informed decisions to optimize resource allocation, minimize bottlenecks, and enhance project team performance, resulting in consistently successful project outcomes.
Timeline
Project Management Coordinator
Bluetrain Inc.
06.2023 - 03.2024
Digital Media Project Coordinator and Guest Services Manager
Cineplex Entertainment
08.2017 - 06.2023
Operations Manager
Gatestone & Co. Inc
08.2016 - 08.2017
Customer Service Representative and Payroll Admin
Scotiabank
04.2010 - 10.2015
Certified Associate in Project Management (CAPM) -
Project Management Institute (PMI)
Paralegal Diploma -
Academy of Learning Career College
Bachelor of Arts in Psychology (Industrial & Organizational Psychology) -
University of The Bahamas