Summary
Overview
Work History
Education
Skills
Timeline
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Barry Jackson

Vancouver,BC

Summary

Dynamic Beverage Director with a proven track record at Per Se Hospitality Group, excelling in staff training and product marketing. Enhanced operational efficiency through innovative beverage management software and developed engaging training materials, significantly boosting bartender proficiency. A certified beverage specialist, adept at fostering customer loyalty and creating memorable experiences.

Overview

19
19
years of professional experience

Work History

Beverage Director

Per Se Hospitality Group
10.2020 - Current
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.
  • Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
  • Optimized bar layout to improve workflow efficiency without compromising aesthetics or functionality.
  • Developed comprehensive training materials that increased bartender proficiency in both product knowledge and customer service skills.
  • Streamlined operations by implementing new beverage management software, resulting in improved accuracy and efficiency.

Bar Manager

Gotham Steakhouse (Hy's Canada)
10.2010 - 09.2020
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.

Bartender

Elisa Steakhouse
01.2018 - 09.2019
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Bar Manager

Umberto Di Trattoria
02.2006 - 09.2010
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Introduced new cocktails to the menu based on market research that became popular choices amongst customers.

Education

High School Diploma -

Langley Secondary School
Langley, BC
06-2003

Skills

  • Staff training and development
  • Quality control
  • POS system proficiency
  • Product marketing
  • Pricing strategy
  • Event planning
  • Supplier negotiations
  • Brand promotion
  • Beverage cost control
  • Certified beverage specialist
  • Creative cocktail design
  • Cicerone certified beer master

Timeline

Beverage Director

Per Se Hospitality Group
10.2020 - Current

Bartender

Elisa Steakhouse
01.2018 - 09.2019

Bar Manager

Gotham Steakhouse (Hy's Canada)
10.2010 - 09.2020

Bar Manager

Umberto Di Trattoria
02.2006 - 09.2010

High School Diploma -

Langley Secondary School

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Barry Jackson