Barry Fera

• Prepared individual and self-employed tax returns with accurate data entry and compliance review.
• Reviewed source documents to identify deductions, credits, and filing needs.
• Interpreted current tax codes to support correct return preparation and reporting.
• Communicated with clients to gather missing documents and resolve tax issues.
• Provided exceptional customer service during peak tax season by calmly addressing client concerns promptly and professionally.
• Enhanced client satisfaction through accurate and timely tax services.
• Assessed client tax situations to determine best filing options.
• Cultivated strong client relationships through clear communication and regular updates on tax filing status.
• Maintained compliance by adhering to current tax laws and regulations.
• Guided clients on tax planning strategies to maximize future savings.
• Reviewed clients' tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
• Managed tax cases involving various client types, including small business owners and self-employed individuals. involving small business owners, self-employed individuals, and those with rental properties.
• Offered clients recommendations to reduce tax liabilities.
• Responded to inquiries from CRA, CPP & OAS.

• Resolved first-level hardware, software, and network issues for staff across school sites
• Supported password resets, account access, and user onboarding for education technology systems
• Troubleshot printers, desktops, laptops, and classroom devices to maintain daily operations
• Managed helpdesk tickets, documented resolutions, and escalated complex incidents to ensure timely support
• Guided staff through remote support steps and provided clear technical instructions for efficient issue resolution
• Supported remote users via phone or remote desktop applications, resolving issues effectively from a distance.
• Installed, configured and maintained computer systems and network connections.

• Configured desktops, laptops, printers, and peripherals to support instructional and administrative operations.
• Resolved hardware, software, and network issues for staff and students, restoring classroom technology quickly.
• Managed user accounts, passwords, and access permissions across school systems and applications.
• Tracked support requests, documented resolutions, and maintained accurate service records for recurring issues.
• Trained staff on device use, login procedures, and basic troubleshooting for common technology problems.
• Used ticketing systems to manage and process support actions and requests.
• Configured hardware, devices, and software to set up workstations for employees.

Honours Business Administration Degree (4 year)