Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Affiliations
Timeline
Generic

Barrgavi Satish Kumar

Toronto,Canada

Summary

Around 18+ years of experience in Talent Acquisition, Workforce Planning and Management, BU Revenue Budget Planning and coordination Upskilling, Business Operations, PMO, and HRIS, FP&A, MIS Analytics.

Extensive experience in Reporting, Resource management, People Management, Volume Recruitment, Leadership Hiring, Contract Management, Invoicing, Deliverables and Obligations, Capacity Planning, Bench management, Revenue Management, Vendor Management, Project/ Program management, People Management, Operational Excellence, Process Automation, Governance/Internal Audits, Six Sigma and documentation.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Resource Manager -HR

Amazon
TORONTO, ON
09.2022 - Current
  • Collaborated with Business Unit Partners to enhance workforce management tasks, including forecasting and scheduling support.
  • Leading WFM transformation projects, ensuring alignment with client objectives, and delivering high-quality outcomes.
  • Develop and implement WFM strategies that enhance organizational effectiveness, employee experience, and business performance.
  • Collaborate with clients to assess current WFM processes, identify areas for improvement, and design future-state WFM operating models.
  • Utilize data analytics and insights to inform WFM strategy and decision-making.
  • Provide thought leadership on WFM trends, best practices, and emerging technologies.
  • Mentor and develop junior team members, fostering a culture of continuous learning and professional growth.
  • Build and maintain strong client relationships, acting as a trusted advisor on WFM transformation initiatives.
  • Contribute to business development efforts, including proposal writing and client presentations.
  • Negotiated contracts with vendors for external services or personnel when necessary.
  • Prepared monthly forecasts of future resource needs based on project timelines.
  • Developed and implemented resource management policies, procedures and processes.
  • Resolved conflicts between teams over competing demands for shared resources.
  • Developed and updated project plans to document objectives, technologies, schedules, and funding.
  • Created project status presentations for delivery to customers or project personnel.
  • Developed Resource Management plans for demand forecasting by specialty, utilizing data for skill and capability predictions.
  • Partnered with Staffing and business offices to provide strategic insights and lead challenging discussions for optimal business outcomes.
  • Led Early Careers program by creating hiring plans, overseeing onboarding, and developing training tailored to demand.
  • Conducted capacity planning through data analysis to coordinate multiple initiatives and projects effectively.
  • Ensured compliance with laws and regulations while managing risks, safeguarding clients' assets and firm reputation.
  • Executed full-cycle project management for strategic initiatives, enhancing sourcing strategies and candidate experiences.
  • Identified best practices within RMO through research, continuous improvement efforts, and effective change management.

Resource Manager – HR/Operations Lead

Cognizant Technology Solutions
10.2009 - 09.2022
  • Resource Forecasting and Workforce Planning.
  • Predictive Supply AnalyticsResponsible for BU Revenue Budget Planning and coordination.
  • Worked on various data analysis techniques like year-on-year growth analysis, ramp-ups, and ramp downs in the accounts, and guided BU heads in arriving at final account-wise budget numbers. a key contributor in all budget-related negotiations/proposals between account and operations teams. Guided leadership team in end-to-end budget submissions with an approximate growth of 10% compared to previous years.
  • Headed SGA cost management group and managed around 220 SGA projects and took lead in driving major cost-saving initiatives and able to record 17Mn SGA cost savings.
  • BU Revenue Budget Planning and coordination.
  • Revenue-Resource Correlation & Demand Prioritization.
  • Fulfillment Index Model for Strategic/Platinum accounts.
  • Fulfillment vs Headcount/Revenue Growth.
  • Early Careers growth and training plan, deployment for campus hires.
  • Smooth execution of multiple entity integration into the organization.
  • Driving geo level transformation initiatives catering to associate re-deployments, bench management, job rotations, Talent Development, Automation, Process and systems enhancements, Learning, and Development.
  • Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service.
  • Partner with cross-functional teams to improve proprietary tools and systems.
  • Responsible for Internal Audits and compliance.
  • Improve time to bill, reduce cost, improve effectiveness, pyramid rationalization, Talent Retention, and positive impact to revenue, margins, and profitability.
  • Onboarding and conducting Induction sessions for Employees.
  • Successfully leveraged systems and tools in an innovative way for enhanced dashboards, accuracy of demand supply metrics.
  • Strategically planning for proactive hiring, training plans as per the demand forecast from different BU stakeholders.
  • Responsible for BU deployable pool management and ensuring faster deployment with right skill fit.
  • Handled Healthcare, Lifesciences, Technology, BFSI, Communications and media clients.
  • Resource / Competency forecasting, planning, and driving deployment readiness across projects and across geographies.
  • Optimize the utilization of associates across BU and prioritizing as per criticality of the requirements.
  • Collaboration and teaming with peer teams on continuous process and deployment TAT improvement.
  • Sharing and implementing best practices and liaising with other service lines for other associates and negotiate to allocate them to current critical requirements.
  • Responsible for Proactive hiring and managing deployable pool, liaising both with associates and business to promote and focus on deploying the resources at the earliest.
  • Reporting and analytics on Demand management for portfolio reviews and to the SBU POCs weekly/monthly.
  • Lead a team of 8 in RM team and Operations in both offshore and onsite.
  • Research best practices, trends, regulatory compliance and digital tools to anticipate, identify, and implement new developments or emerging trends to maximize efficiency and effectiveness of the recruitment process.
  • Manage the operational components of talent vendors (e.g., initial contract review, ROI, operational meetings, ad hoc inquiries).

Sr. Executive-Talent Acquisition

Yahoo
08.2008 - 09.2009
  • Handled the requirements for Service engineering and Product engineering groups.
  • Attended training on Boolean strings for refined resume search.
  • Responsible for the entire end-end recruitment cycle.
  • Responsible for status reports and dashboards for the respective Business Unit.
  • Identifying future hiring needs and developing job descriptions and specifications.
  • Collaborating with department managers to compile a consistent list of requirements.
  • Attracting suitable candidates through databases, online employment forums, social media, etc.
  • Conducting interviews and sorting through applicants to fill open positions.
  • Assessing applicants' knowledge, skills, and experience to best suit open positions.
  • Completing paperwork for new hires.
  • Promoting the company's reputation and attractiveness as a good employment opportunity.
  • Managing internship programs.
  • Keeping up-to-date on current employment legislation and regulations and enforcing them within the company.
  • Providing recruitment reports to team managers.

Oracle recruitments-Recruiter

Oracle Corporation
09.2005 - 07.2008
  • Company Overview: (On Contract)
  • Responsible for providing desired recruitment solutions to the business managers within the stipulated time.
  • Responsible for entire recruitment cycle for Peoplesoft and JDEdwards Business Units.
  • Source candidates using a variety of search methods to build a robust candidate pipeline.
  • Screen candidates by reviewing resumes and job applications, and performing phone screenings.
  • Take ownership of candidate experience by designing and managing it. Develop job postings, job descriptions, and position requirements.
  • Perform reference checks as need.
  • Facilitate the offer process by extending the offer and negotiating employment terms.
  • Manage onboarding and new hire process.
  • Stay abreast of recruiting trends and best practices.
  • Manage the overall interview, selection, and closing process.
  • Ensure all screening, hiring, and selection is done in accordance with employment laws and regulations.
  • (On Contract)

HR Executive - Recruitment

RCS Technologies/Helios & Matheson
01.2005 - 08.2005
  • Develop recruitment goals and objectives.
  • Develop sustainable recruiting strategy based on our goals and needs.
  • Source passive candidates.
  • Search resume databases for the most fit candidates.
  • Communicate with Hiring Managers, Vendors and clients.
  • Determine the effectiveness and success of current recruiting plans and strategies.
  • Write and proofread job descriptions.
  • Recommend new sources for active and passive candidate recruiting.
  • Build talent networks to find qualified active and passive candidates.
  • Use multi-channel approach to recruit.
  • Evaluate which sources bring best candidates.
  • Identify key recruiting KPIs.
  • Plan and implement a Recruitment Marketing and Employer Branding strategy to attract high quality applicants.
  • Review applicants to evaluate if they meet the position requirements.
  • Interview candidates following company's rules and regulations.
  • Adhere to laws, rules and regulations.
  • Adhere to personal data privacy regulations.
  • Prepare a report on a weekly basis for the tasks completed or in progress.

Lecturer

Jayam College of Engineering & Tech/SVCE College
06.2002 - 12.2004
  • Develop several engaging courses including choosing the reading material, creating assignments and arranging a syllabus.
  • Present stellar lectures to undergraduate students that inspire strong discussions and keep students interested.
  • Remain current in the field of study through regular research, attendance at conferences and publishing in peer-reviewed journals and similar places.
  • Conduct office hours on a regular basis to provide time for students to come and talk with you about their grades, assignments and other issues.
  • Mentor students, especially graduate students, and assist them in their pursuit of their degree, such as providing academic and career advisement.
  • Grade assignments and ensure that all students remain in compliance with the department’s policy on academic integrity, including checking for any cheating and/or plagiarism.
  • Develop strong relationships with colleagues within the department and throughout the institution for an enhanced learning environment that values interdisciplinary study.
  • Participate in professional and collegiate organizations, including as a committee member, to remain abreast of all emerging developments.

Education

MBA - HR

Bharathidasan University
Tiruchirappalli
05.2005

B.E - IT

Bharathiyar University
Chennai
05.2002

Skills

  • MS Visio
  • MS Suite
  • SharePoint
  • MPP, Gantt
  • Smartsheets
  • Tableau
  • JIRA
  • Peoplesoft
  • Workforce management
  • Project management
  • Budget planning
  • Resource forecasting
  • Salesforce
  • Quicksight
  • ATS
  • HRIS
  • Workday
  • Ceridian Dayforce
  • Capacity planning
  • Regulatory compliance
  • Financial analysis, Operations excellence
  • Talent management and staffing

Certification

  • ITSM Certified
  • CSM/Scrum Certified
  • RMCP Certified
  • PMP (in progress)
  • Six Sigma Green belt certified

Accomplishments

  • Got the best performer award for consecutive 3 quarters in Oracle Corporation.
  • Has been awarded the lowest cost per hire recruiter award in Oracle.
  • Awarded 'Star of the month' twice for effective process improvement in resource planning.
  • Awarded 'HALO Award' for innovation and automation in Resource Management.
  • Awarded as the Best Enabling Function and Operations excellence award of the year 2010.
  • Successfully completed the ISO Surveillance Audits for the Enabling functions of IT IS BU.

Affiliations

  • Served as a subject matter expert to the leadership team for Revenue-margin analysis, Headcount planning, and strategizing workforce mix.

    Managed staffing operations for portfolios with revenue potential from 500K to 95M, improved operational efficiencies including but not limited to YoY improvement in billable utilization upto 4.5%, reducing bench timeline QoQ by 7%, Improving MoM ROI by 2%, improving staffing lead-time by 10%.

    Led process automation projects such as, Automating Demand planning and headcount forecasting that improved Capacity planning and forecasting accuracy by 60%. Implemented vendor management program to reduce overall processing time by 30% and increase YoY near-shoring, outsourcing by 8%. Developed Resource prioritization model that improved workforce mix by 5% reducing Time to assign timeline 50% and improving bench deployment by 30%.

Timeline

Resource Manager -HR

Amazon
09.2022 - Current

Resource Manager – HR/Operations Lead

Cognizant Technology Solutions
10.2009 - 09.2022

Sr. Executive-Talent Acquisition

Yahoo
08.2008 - 09.2009

Oracle recruitments-Recruiter

Oracle Corporation
09.2005 - 07.2008

HR Executive - Recruitment

RCS Technologies/Helios & Matheson
01.2005 - 08.2005

Lecturer

Jayam College of Engineering & Tech/SVCE College
06.2002 - 12.2004

MBA - HR

Bharathidasan University

B.E - IT

Bharathiyar University

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Barrgavi Satish Kumar