Barnabas Nforsi
MONTREAL,Canada
Summary
Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Merchandiser
Canadian Tire
01.2025 - 03.2025
- Inspected merchandise for quality and arranged proper display location on floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
Inventory Support
Enterprise Marindustriel
12.2024 - 12.2024
- Streamlined Inventory processes, reducing discrepancies and enhancing accuracy
- Implemented data-driven solutions for stock management, leading to improved efficiency
- Supported cost-effective operations by performing accurate inventory management and reordering necessary supplies.
- Supported project efficiency through diligent maintenance and organization of tools, equipment, and supplies inventory.
Picker Packer
Dollarama
09.2024 - 11.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Acted quickly during emergency situations to reduce opportunity for damage and injury
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
Customer Service Representative
EMIC Corporation
02.2022 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
OLIVE DATA PROCESSING SERVICE CO.,LTD
04.2018 - 03.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Verbal De Escalation And Crisis Intervention -
GCT Tactical
12.2024
Certificate in private security and CPR FIRST AID - Diploma
IGS Security
Montreal, QC H1S 1K308.2024
Attestation - Education
The Teachers School of Thailand
09.2016
Bachelor of Arts - Education
University of Buea
10.2011
Skills
- Maintaining stock levels
- Merchandise planning
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Conflict resolution
- Computer proficiency
- Call center experience
Languages
English
French
Timeline
Merchandiser
Canadian Tire
01.2025 - 03.2025
Inventory Support
Enterprise Marindustriel
12.2024 - 12.2024
Picker Packer
Dollarama
09.2024 - 11.2024
Customer Service Representative
EMIC Corporation
02.2022 - 02.2024
Customer Service Representative
OLIVE DATA PROCESSING SERVICE CO.,LTD
04.2018 - 03.2021
Attestation - Education
The Teachers School of Thailand
Bachelor of Arts - Education
University of Buea
Verbal De Escalation And Crisis Intervention -
GCT Tactical
Certificate in private security and CPR FIRST AID - Diploma
IGS Security
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