Barleen Kaur
Winnipeg,Canada
Summary
Dynamic professional with a proven track record at Tim Horton's, excelling in mentorship and organizational expertise. Recognized for enhancing team performance and optimizing stock levels, while demonstrating exceptional communication proficiency. Committed to delivering outstanding customer service and resolving concerns effectively, ensuring a positive experience for all clients.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Tim Horton's
Winnipeg, Canada
07.2022 - Current
- Mentored team members in company policies, exemplifying commitment to mission and values.
- Executed cash management responsibilities through POS transactions and shift reporting.
- Trained team on quality standards, ensuring adherence and promoting excellence.
Client Service Professional
H&R Block
Winnipeg, Canada
01.2025 - 04.2025
- Greeting customer, answering calls and booking appointments.
- Preparing files and dealing with clients concerns.
- Preparing EOD and handling cash flows.
Supervisor
Tim Horton's
Kitchener, Canada
10.2021 - 06.2022
- Helped team meet targets by keeping stock levels optimized and coordinating necessary resources to support employees' needs.
- Improved team performance by offering direction and hands-on support.
- Verified employee performance, checking each job and retraining or disciplining to correct problems.
Customer Service
Walmart
Kitchener, Canada
06.2020 - 09.2021
- Answered customer questions about policies and procedures with friendly and knowledgeable approach.
- Investigated and resolved customer concerns related to order inquiries and delivery tracking.
- Maximized satisfaction by anticipating needs and consistently offering expert support.
Education
Diploma - Business Management
M College of Canada
Montreal, QC02.2022
High School - Business Management
Satluj Public School
Punjab, India05.2019
Skills
- Communication proficiency
- Mentorship abilities
- Detail orientation
- Organizational expertise
- Calmness in stressful situations
- Sales persuasion techniques
Certification
ServSafe Food Handler
Timeline
Client Service Professional
H&R Block
01.2025 - 04.2025
Assistant Manager
Tim Horton's
07.2022 - Current
Supervisor
Tim Horton's
10.2021 - 06.2022
Customer Service
Walmart
06.2020 - 09.2021
Diploma - Business Management
M College of Canada
High School - Business Management
Satluj Public School