Misgana Seyoum

Work History

Internet Sales Manager

Galt Chrysler Dodge Jeep RAM

10.2023 - Current

Developing and maintaining relationships with current clients and cultivating new business opportunities from potential clients
Coordinating with marketing teams on projects related to branding campaigns and product launches
Providing input on product features, pricing plans, and distribution channels for new products or services
Manage Inventory
Oversee all incoming internet email leads
Responsible for timely follow up on all internet and phone leads
Ensure managers are overseeing all incoming sales calls and internet leads
Responded to internet inquiries and phone calls in timely matter
Increased sales and customer satisfaction through personalized servicing
Provided superior and individualized customer service
Kept detailed records of sales and contracts

Service Reception - Appointment Coordinator

Galt Chrysler

09.2022 - 10.2023

Ask customer qualifying questions to uncover needs and direct calls accordingly
Ensure that service consultants receive messages promptly
Make service appointments if service consultants are unavailable, route appointment information to appropriate service consultant
Provide reporting to dealership management
Collect retail charges from customer by cash, debit or credit
Provide customers with proper change and/or receipt
Put in order and file hard copies of repair orders
Make customer follow up calls to ensure customer satisfaction and help improve and maintain SSI scores
Collect and maintain customer information database (i.e.: email, update address' etc.)
Used provided call list to sort, organize and prioritize before making outbound calls to potential customers
Utilized CRM system to track and manage leads, keeping appointments organized
Managed filing system, entered data and completed other clerical tasks
Managed phone and email correspondence and handled incoming and outgoing mail and faxes
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests

RTC Contact Center Manager

Heineken Breweries S.C. Ethiopia

02.2022 - 06.2022

Managing resource planning, daily operations and agents at Contact Center, towards achievement of OPCP's objectives on telesales, independent ordering and B2B issue handling for customers
Identify, recommend, obtain approvals and implement continuous improvements to customer engagement scripts for Contact Center agents
Recommend, implement and continuously improve on relevant measurements, targets and incentives for Contact Center Agents
Serve as primary escalation point for issues resulting during Contact Center Agent engagement
Actively learn and recommend best practices from other Heineken OPCOs and external entities for local adoption
Make relevant improvement recommendations (tools/solutions, processes & expected behaviors) to ways of working for the Contact Center.

Human Resources Manager

Holland Dairy

07.2019 - 06.2022

Creating HR policy for Holland Dairy and execute it within the company
Manage & support all the yearly appraisals for all relevant departments to ensure the right promotions for all individual managers
Support individual departments to understand their needs and their demands regarding HR
Creating job profiles for all personnel
Manage all new hires and coordinate all promotions, fires, etc
Organize and manage outstanding vacancies and coordinate all job interviews for new hires
Report on all HR issues towards management
Support the right training and development programs
Maintain relationship with all relevant stakeholders regarding our personnel
Ensure the right and competitive salary for Holland Dairy workforce.

Sales Manager

Holland Dairy PLC

10.2020 - 12.2021

Achieve growth and hit sales targets by successfully managing the sales team
Design and implement a strategic sales business plan that expands Holland Dairy's customer base and ensure its strong presence
Own recruiting, objectives setting, coaching and performance monitoring of sales officers & Account Managers
Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
Present sales reports and realistic forecasts to the management team
Achieves sales operational objectives by contributing sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change
Forecast and develop annual sales quotas; projecting expected sales volume and profit for existing and new products; analyzing trends and results; establishing pricing strategies; recommending selling prices; monitoring costs, competition, supply and demand
Identifies Sales opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share
Sustains rapport with key accounts by making periodic visits; exploring specific needs; anticipating new opportunities
Provides information by collecting, analyzing, and summarizing data and trends.

Human Resources Manager

Bethzatha General Hospital

01.2019 - 06.2019

Develop and revise personnel policies and procedures
Develop Human Resource Planning for all departments
Analyze and update employee performance evaluation program
Facilitate and revise Job Description
Conduct annual salary survey
Implement and revise compensation program
Collect and analyzed employee data through internal survey to measure employee satisfaction and develop talent retention strategies.

Human Resources Manager

Sador Almunium Technics

07.2018 - 12.2018

Recruits, interviews, tests and select employees to fill vacant position
Plan, conduct new employee orientation to foster positive and healthy work environment
Systematized HR database using HR software.

Human Resources Manager

ENN

12.2016 - 03.2018

Establish Employee Handbook, HR Policies and procedures
Prepare Training and employee engagement programs
Digitized HR Data using OrangeHRM & hr.my
Develop and initiate induction for new starters.

Lecturer

Samara University

09.2012 - 11.2016

Lecture planning, preparation and research
Check and asses students' work
Encourage personal development through tutorial programs and community service
Writing research proposals and papers
Managing research budgets
Preparing bids for funding for departmental research projects.

Summary

Overview

Work History

Internet Sales Manager

Service Reception - Appointment Coordinator

RTC Contact Center Manager

Human Resources Manager

Sales Manager

Human Resources Manager

Human Resources Manager

Human Resources Manager

Lecturer

Education

Masters of Arts Degree -

Bacholars of Arts Degree -

Skills

Accomplishments

References

Extracurricular Activities

Languages

Timeline

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