Barkha Bisht
Vancouver,BC
Summary
To find a job where I can devote my skills, knowledge, and experience to a company that will help me to advance in my career. I can utilize my exceptional communication and problem-solving skills to provide excellent service to customers, increase customer satisfaction, and contribute to the overall success of the company.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Rmdy Brands
09.2023 - Current
- Upsell products and suggest complementary items to enhance customer's shopping experience.
- Suggested customer products as per their skin concern via call, e-mail, chat.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Stand Worker
Goliath
12.2022 - Current
- Provided exceptional, to guests at events such as concerts, sports games, and conventions
- Communicated effectively with customers to take orders, answer questions, and provide recommendations on food and beverage options
- Operated point-of-sale systems and cash registers accurately and efficiently
- Maintained a clean and organized workspace, ensuring food safety and compliance with health regulations
- Collaborated with other stand servers and kitchen staff to ensure timely and accurate delivery of orders
- Upsold food and beverage items to increase sales and revenue
Shipping Associate
Rmdy Brands
12.2022 - 09.2023
- Packed and shipped average of 500 customer orders per day, ensuring accurate and timely fulfillment to maintain 98% customer satisfaction efficiency.
- Implemented new inventory management system, resulting in 40% reduction in stockouts and backorders, leading to improved order fulfillment efficiency
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Packed and labeled boxes with maximum efficiency.
- Moved shipment materials to and from designated areas using lift and hand trucks.
Phone Banking Officer
ICICI Bank Ltd
07.2018 - 09.2022
- Responsible for enhancing, supporting, and maintaining high-value clients by providing them with banking services, setting benchmarks of good service levels, and cross-selling bank products via phone calls
- Adhering to the timelines and working as a team to provide quality services.
Education
Bachelor's Degree - Banking & Insurance
Sydenham College of Commerce & Economics
Mumbai, Maharashtra04.2018
Thakur College of Science & Commerce
Mumbai, MaharashtraPrimary School -
St. Xavier’s High School
Mumbai, Maharashtra2012
Skills
- Area of expertise
- Customer service, Team management, Communication skills, Strategic planning
- Relationship-building, Work scope definition, Help desk operations, Cross department communications
- Handle Email, and digital communications, HTML, MS Office, MS Word, MS Excel, PowerPoint
- Sales Expertise
- Order Fulfillment
- Customer Relationship Management
Timeline
Customer Service Representative
Rmdy Brands
09.2023 - Current
Stand Worker
Goliath
12.2022 - Current
Shipping Associate
Rmdy Brands
12.2022 - 09.2023
Phone Banking Officer
ICICI Bank Ltd
07.2018 - 09.2022
Bachelor's Degree - Banking & Insurance
Sydenham College of Commerce & Economics
Thakur College of Science & Commerce
Primary School -
St. Xavier’s High School
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