Summary
Overview
Work History
Education
Skills
Timeline
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Barjinder Singh

Summary

Professional with strong background in technical support, known for effective problem-solving and customer satisfaction. Skilled in troubleshooting, network administration, and software diagnostics. Valued for collaborative approach and adaptability in dynamic environments. Consistently delivers high-quality results, ensuring seamless team operations and client satisfaction.

Overview

7
7
years of professional experience

Work History

Technical Support Executive

Fedex
06.2024 - Current
  • Streamlined troubleshooting processes for faster resolution times, improving overall productivity.
  • Collaborated with team members to develop new strategies for handling complex technical problems.
  • Analyzed and developed service goals for in-bound call center.
  • Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
  • Identified key technology defects to streamline problem resolution.

Customer Service Executive

Amazon
12.2023 - 05.2024
  • Collaborated with cross-functional teams to improve overall customer experience within the company.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Trained staff on operating procedures and company services.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Investigated and resolved accounting, service and delivery concerns.

Customer Relationship Associate

HGS
09.2023 - 11.2023
  • Resolve customer issues and complaints by investigating problems, developing solutions, and making appropriate recommendations to ensure customer satisfaction.
  • Facilitating the migration process for the client and providing appropriate support after migration.
  • Provide assistance and support to customers through various channels such as phone, email, live chat, or social media.
  • Have a deep understanding of the company's products or services to provide accurate information to customers.
  • Gather feedback from customers about their experiences with the company's products or services.

Advisor II, Technical Support

Concentrix
05.2022 - 05.2023
  • Assist external/internal users of the client’s technical products or services;
  • Identify, investigate, research, and resolve user questions and problems.
  • Troubleshoot essential to complex customer issues that are technical in nature; including hardware, software, networking, or other designated client products.
  • Follow the appropriate escalation path to resolve technical issues.
  • Solve problems that are generally unstructured and require extensive conceptual thinking skills.
  • Serve as a resource to other support personnel.

Security Officer/Customer Service Officer

Paladin Security
11.2021 - 05.2022
  • I. Gathered information, identified and implemented resolution, planned follow-up, and logged and filed incident reports to successfully manage complaints.
  • Ii. Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
  • Iii. Contacted law enforcement in case of unauthorized persons, documents, and materials.
  • Iv. Awarded position of visitation officer, working visitor reception desk as a first contact point for persons entering facilities.

Concierge / Customer Service Representative

Regal Security
04.2021 - 10.2021
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Iii. Maintained the front desk’s concierge book to provide visitors with access to relevant local information.
  • Iv. Contacted previous guests and potential visitors via email with information on events and hotels to build a clientele base.
  • V. Resolved conflicts and negotiated mutually beneficial agreements between parties.

Software Developer

Larsen & Toubro Infotech Limited
01.2018 - 01.2020
  • Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Ii. Documented transactions and support interactions in a system for future reference and addition to the knowledge base.
  • Iii. Fielded an average of 50 inbound phone calls to deliver support and remotely resolve service issues.
  • Iv. Resolved system, hardware, and telephone issues within 24 hours, improving efficiency among departments.
  • V. Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Vi. Patched software and installed a new version to eliminate security problems and protect data.

Education

Post Graduate Diploma - Computer Systems Technology in Computer Systems Technology

Centennial College
04.2021

Bachelor of Science - Computer Science in Exceptional Customer Service

Chandigarh University
Chandigarh, Chandigarh
08.2017

Skills

  • Application support
  • Troubleshooting
  • Customer relationship management (CRM)
  • Remote support
  • Data recovery
  • Hardware diagnostics
  • Customer communications
  • Ticket management
  • Quality control guidelines
  • Process oversight
  • Call management
  • Issue and resolution tracking

Timeline

Technical Support Executive

Fedex
06.2024 - Current

Customer Service Executive

Amazon
12.2023 - 05.2024

Customer Relationship Associate

HGS
09.2023 - 11.2023

Advisor II, Technical Support

Concentrix
05.2022 - 05.2023

Security Officer/Customer Service Officer

Paladin Security
11.2021 - 05.2022

Concierge / Customer Service Representative

Regal Security
04.2021 - 10.2021

Software Developer

Larsen & Toubro Infotech Limited
01.2018 - 01.2020

Bachelor of Science - Computer Science in Exceptional Customer Service

Chandigarh University

Post Graduate Diploma - Computer Systems Technology in Computer Systems Technology

Centennial College

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Barjinder Singh