Baris OZCAN
Vancouver,BC
Summary
Dynamic team leader and problem-solver with extensive experience in the hospitality industry, notably at Arabica Coffee. Excelled in enhancing customer satisfaction and loyalty through effective communication and meticulous attention to detail. Skilled in POS systems and cash handling, significantly improved team efficiency and reduced employee turnover by fostering a collaborative work environment.
Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
10
10
years of professional experience
Work History
Barista
Arabica Coffee
02.2019 - 03.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Led monthly coffee tasting events to educate customers on different coffee varieties and brewing methods, increasing sales of premium products.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
Cashier Helper
Starbucks
07.2018 - 11.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Provided friendly service even during stressful situations or periods of high volume without compromising accuracy or efficiency.
- Supported fellow cashiers with additional tasks, contributing to overall team efficiency.
- Maintained cleanliness of the cashier area, promoting a positive store environment for both employees and customers.
- Handled cash registers with precision, ensuring proper change was given and maintaining balanced drawers.
- Managed lines during peak hours effectively, maintaining order while keeping customers satisfied.
- Worked closely with other departments to locate items or assist customers as needed.
- Offered assistance to elderly or disabled customers as appropriate.
Head Waiter
Tabbak Kebab
08.2012 - 03.2014
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised server staff and simultaneously served personal section of tables.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Greeted new customers, discussed specials, and took drink orders.
- Managed scheduling for waitstaff while considering individual availability requests ensuring appropriate coverage during busy times.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Shift Supervisor
Best Kebab
07.2011 - 07.2012
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
Education
High School Diploma -
Bulent Ecevit University, Turkey
Turkey 04-2018
No Degree - Language Interpretation And Translation
LAL English School
Malta Sliema04-2014
No Degree - Language Interpretation And Translation
English Studio
London UK06-2012
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Team leadership
- Order taking
- Cash register operation
- POS systems
- Hospitality service expertise
- Performance improvement
Languages
English
Professional Working
Turkish
Native or Bilingual
Timeline
Barista
Arabica Coffee
02.2019 - 03.2021
Cashier Helper
Starbucks
07.2018 - 11.2019
Head Waiter
Tabbak Kebab
08.2012 - 03.2014
Shift Supervisor
Best Kebab
07.2011 - 07.2012
High School Diploma -
Bulent Ecevit University, Turkey
No Degree - Language Interpretation And Translation
LAL English School
No Degree - Language Interpretation And Translation
English Studio
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