Baris Kayakiran
Mississauga,ON
Summary
Proven track record in enhancing customer satisfaction and team efficiency, notably at NUSRET and MADO. Skilled in POS system operation and exceptional customer service, I have successfully resolved guest complaints, boosting loyalty. My ability to lead and improve service quality has consistently elevated dining experiences, demonstrating a strong work ethic and organizational prowess.
Overview
5
5
years of professional experience
Work History
Restaurant Server
MADO
Square One, Mississuaga
01.2023 - 04.2023
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Restaurant Barista Chef
MADO
Dufferin, Toronto
07.2021 - 01.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
Restaurant Supervisor
NUSRET
İstanbul, Turkey
06.2018 - 04.2020
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
Education
Business Management
Humber Collage
LakeshorePost-Degree Certificate - EAP(English Languages)
Humber Collage
Lakeshore, ON06.2024
Skills
Customer Satisfaction
Order Taking
Organization
Guest service
Menu Recommendations
POS System Operation
Menu Memorization
Detail Oriented
Table Setting
Quality Control
Order Management
Professional Appearance
Payment Processing
Menu presentation
Drink Preparation
Strong Work Ethic
Exceptional customer service
Suggestive Selling
Performance Improvement
Team Player
Languages
English
Professional Working
Turkish
Native or Bilingual
Russian
Limited Working
Timeline
Restaurant Server
MADO
01.2023 - 04.2023
Restaurant Barista Chef
MADO
07.2021 - 01.2023
Restaurant Supervisor
NUSRET
06.2018 - 04.2020
Business Management
Humber Collage
Post-Degree Certificate - EAP(English Languages)
Humber Collage