Baris Kayakiran
Mississauga,ON
Summary
Proven track record in enhancing customer satisfaction and team efficiency, notably at NUSRET and MADO. Skilled in POS system operation and exceptional customer service, I have successfully resolved guest complaints, boosting loyalty. My ability to lead and improve service quality has consistently elevated dining experiences, demonstrating a strong work ethic and organizational prowess.
Overview
5
5
years of professional experience
Work History
Restaurant Server
MADO
01.2023 - 04.2023
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Restaurant Barista Chef
MADO
07.2021 - 01.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
Restaurant Supervisor
NUSRET
06.2018 - 04.2020
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
Education
Business Management
Humber Collage
LakeshorePost-Degree Certificate - EAP(English Languages)
Humber Collage
Lakeshore, ON06.2024
Skills
Customer Satisfaction
Languages
English
Professional Working
Turkish
Native or Bilingual
Russian
Limited Working
Timeline
Restaurant Server
MADO
01.2023 - 04.2023
Restaurant Barista Chef
MADO
07.2021 - 01.2023
Restaurant Supervisor
NUSRET
06.2018 - 04.2020
Business Management
Humber Collage
Post-Degree Certificate - EAP(English Languages)
Humber Collage
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