Summary
Education
Skills
Timeline
Work History
Certification
Overview
Generic

Barett Olson

________________________________
Edmonton,AB

Summary

As an accomplished leader and instructor focused on customer experience, my core passion lies in developing talent and empowering teams through dynamic coaching, mentorship, and targeted professional development. I am committed to building strong client relationships and fostering a customer-centric culture where teams thrive and consistently exceed expectations. This approach integrates a deep understanding of customer needs with data-driven process optimization, driving continuous improvement and ensuring high satisfaction in dynamic technology environments.

Education

Computer Network Administrator Certificate -

NAIT
Edmonton, AB
05.2001 -

Bachelor of Applied Information Systems Technology -

NAIT
Edmonton, AB
05.2001 -

Skills

Leadership, Coaching, and Team Development

Timeline

Owner / Consultant

Intero Tech Ltd.
05.2022 - Current

Instructor

NAIT
08.2020 - Current

Service Manager

Solut Ltd.
05.2016 - 08.2020

Tier 2 Support/Project Technician

Solut Ltd.
08.2014 - 05.2016

IT Generalist

Tartan Canada Corporation
02.2014 - 08.2014

Tier 1 Technician

Solut Ltd.
05.2012 - 02.2014

Computer Network Administrator Certificate -

NAIT
05.2001 -

Bachelor of Applied Information Systems Technology -

NAIT
05.2001 -

Work History

Owner / Consultant

Intero Tech Ltd.
05.2022 - Current
  • Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
  • Evaluated emerging technologies to identify potential benefits for the organization and make recommendations for strategic investments.
  • Enhanced communication, collaboration, and decision-making processes by introducing modern business intelligence tools.
  • Ensured regulatory compliance within the organization''s IT landscape through effective risk management strategies and ongoing audits.
  • Streamlined IT operations by consolidating systems and implementing automation tools.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

Instructor

NAIT
08.2020 - Current
  • Designed and implemented results driven curriculum, helping translate complex topics into actionable learning modules meeting the defined course outcomes.
  • Coached and mentored students, imparting valuable experience using practical examples to elevate their understanding and accelerate their personal growth.
  • Pioneered innovative teaching methodologies and practical learning tools to bridge knowledge gaps, simplify complex industry scenarios, and enhance learner comprehension and application.
  • Fostered engaging and collaborative learning environments by setting clear objectives and facilitating dynamic discussions, leading to increased participation and knowledge retention.
  • Successfully adapted instructional strategies and resources for remote delivery, ensuring educational continuity and sustained learner engagement during periods of change.
  • Led professional development workshops for co-faculty, equipping them with innovative strategies and resources to improve instructional delivery and student engagement.

Service Manager

Solut Ltd.
05.2016 - 08.2020
  • Mentored and developed a high performing multi disciplinary team of 20+ individuals. Implemented targeted coaching programs to foster individual and team based growth.
  • Promoted a client-centric support approach by investing in customer satisfaction (CSAT) techniques and reporting structures, while maintaining a CSAT rating above 90%.
  • Identified and implemented key team based key performance indicators (KPIs) balancing Service Level Agreements (SLAs), and CSAT.
  • Managed and monitored team performance against implemented KPIs, using data analytics and service reports to identify both strategic and individual improvement opportunities.
  • Partner with clients / stakeholders to proactively diagnose complex service requirements, co-designing and implementing practical and effective solutions tailored to their operational needs and goals.
  • Increased team capabilities and service quality by streamlining operational processes removing roadblocks where possible, resulting in improved efficiency and higher customer satisfaction.

Tier 2 Support/Project Technician

Solut Ltd.
08.2014 - 05.2016
  • Diagnose and resolve complex technical client issues, collaborating effectively with cross-functional teams to ensure timely service delivery and minimize operational disruptions.
  • Enhanced client satisfaction by translating complex technical concepts into clear, understandable terms and managing project delivery with proactive communication and meticulous documentation.
  • Managed key aspects of project delivery, including meticulous documentation and proactive client communication regarding updates, milestones, and risk mitigation, ensuring smooth transitions and successful project outcomes.

IT Generalist

Tartan Canada Corporation
02.2014 - 08.2014
  • Proactively managed competing priorities, building strong relationships, and independently delivering high-quality solutions and effective support.

Tier 1 Technician

Solut Ltd.
05.2012 - 02.2014
  • Effectively managed the technical support lifecycle, building strong client trust to improve service and identify strategic needs.

Certification

PMP - Project Management Professional (Expected July 2025)

Overview

13
13
years of professional experience
1
1
Certificate

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