Elias Erkisa
Calgary,Canada
Summary
Experienced with customer service, teamwork, and multitasking. Utilizes effective communication and problem-solving abilities to enhance guest experiences. Track record of maintaining clean and organized work environment.
Overview
7
7
years of professional experience
Work History
Warehouse
Garden City Mall
12.2023 - 07.2024
- Proficiently managed order picking, fulfillment, inventory, and asset tracking processes
- Loaded and unloaded trucks quickly and safely using pallet jacks and other equipment
- Packaged and sealed products according to order size and specifications
Customer Service and Sales Representative
Amal Plaza
10.2021 - 11.2023
- Achieved monthly sales goals by actively engaging customers in conversation about their needs and interests
- Identified customers needs, offered appropriate solution and followed up on customer interactions
- Monitored inventory levels to ensure availability of products for purchase
- Resolved customer service issues promptly
Warehouse
Magunas
01.2021 - 03.2021
- Loaded and unloaded trucks quickly and safely using forklift, ballet jacks, power jack and other equipment
- Sorted and organised merchandise in preparation for shipment
- Packaged and sealed products according to orders size and specifications
- Moved products and equipment to appropriate location to maintain workspace cleanliness
Restaurant Waiter
Habesha Restaurant
06.2017 - 12.2020
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
- Maintained clean and organized dining areas for optimal guest experience.
Education
Associate of Science - Teaching
Jimma Teachers College
Jimma, Ethiopia09-1997
Skills
- Strong teamwork
- Taking orders
- Cross-training
- Team collaboration
- Shift management
- Suggestive selling
Languages
Timeline
Warehouse
Garden City Mall
12.2023 - 07.2024
Customer Service and Sales Representative
Amal Plaza
10.2021 - 11.2023
Warehouse
Magunas
01.2021 - 03.2021
Restaurant Waiter
Habesha Restaurant
06.2017 - 12.2020
Associate of Science - Teaching
Jimma Teachers College
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