Bardhonia Harding

Leadership Scope

• Direct Reports: 5 || Indirect Reports: 11 || $49M Budget
• Oversee the end-to-end solution delivery and application maintenance within the Chief Customer Marketing Office division.
• Delivering on the annual strategic plan with accountability for 160 custom applications along with Salesforce Marketing and Service Cloud.
• Participated in the divestiture of Innovapost and the insourcing of the CIO division at Canada Post. Managed CIO transformation projects, including redefining the IT Operating Model for greater speed and agility.

Leadership Scope

• Direct Reports: 8 || Indirect Reports: 236 || $65M Budget
• Assembled teams to meet the needs of tomorrow, iterating through and modernizing systems.
• Headed IT response to 3-year/$100M++ customer experience roadmap for 2023 to 2025, delivering first round of IT impact assessments for 40 major programs.
• Mobilized and established new program team to perform capability gap analysis, develop architectural blueprints, and devise a multi-program roadmap.
• Created a vision, inspired management teams, and communicated to stakeholders to remove skepticism and secure buy-in.
• Initiated and completed multiple strategic procurements.
• Planned and executed radical CCMO IT Group restructure in 3 months, converting from line of business focus to customer-centric structure to optimize agility and align with customer experience vision.
• Set a fast pace, outlined guardrails, supported frontline management with decisions, and aligned with business organization for better communication.

Leadership Scope

• Direct Reports: 6 || Indirect Reports: 130 || $30M Budget
• Strategized modernization of dispatch and delivery agent applications to resolve environment and delivery impediments without interruption to 24/7 business operations.
• Challenged team to broaden scope and ask for advice and support to build modern tech stack while drafting and presenting compelling business case to secure additional $1M funding.
• Gained approval and funding to resolve staffing shortages in solution architecture, closed gap in 12-months, and concluded $688K/6.8% below budget.
• Experimented with innovative crowdsourced delivery model, selected target project, and recruited team from internal resources to work with crowdsource vendor to rebuild application.

Leadership Scope

• Direct Reports: 13 || Indirect Reports: 60 || $30M Budget
• Oversaw end-to-end solution delivery to support digital lines of business specifically in online consumer applications, responsive and native mobile apps, and ePost portfolio.
• Delivered $30M in software development projects over three years including major critical upgrades with new features and capabilities across 70 applications.
• Rationalized data centre footprint to deliver $1.4M annual savings in Tier 1 budget after completing capacity and architectural assessment, socializing, and gaining commitments to rearchitect and build new data storage solutions combined with data restructure.
• Removed excess capacity through consolidation and decrease in workloads.
• Tasked to plan and deliver $3.4M French URL program, consolidating English and French into single bilingual domain.
• Led 167 technical professionals to refactor 67 applications and 18,000 URLs to become compliant with language commission requirement with changes delivered across 8 consecutive enterprise releases.
• Presented compelling facts-based business case convincing team to invest in digital renewal assessment, socializing many key decision makers on value and necessity to invest in assessment of Martech landscape as the foundation for modernization strategy.

• Appointed to lead various business crucial and diverse projects requiring swift responses and untangling of issues hindering completion demanding tenacity, resilience, and capacity to conquer challenges.

• Helped business team concentrate on defining requirements backed by new plan to guide towards destination.
• Assumed leadership of floundering and key mortgage servicing project, revitalized performance, strengthened engagement between technology and business stakeholders, and delivered project close to original mandate.

• Controlled $9M online build for 90 end-users providing an on-demand shipping and centralized traffic application.
• Conducted detailed feasibility analysis, developed business models, and provided recommendations on profitability and other metrics.
• Functioned as subject matter expert to evaluate potential partnerships with respect to tariffs to optimize profit of transportation network.

• Held 7 progressive positions with Dynamex Canada Corporation.