Barbra Ann Wilson
Esterhazy,SK
Summary
Dynamic and customer-focused professional with extensive experience and problem-solving. Proven track record of enhancing guest satisfaction through effective communication and teamwork, while maintaining high standards of service and operational efficiency. Committed to delivering exceptional results in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Hotel Front Desk Clerk
Bear Claw Casino & Hotel
04.2025 - Current
- Greeted and checked in guests, ensuring smooth arrivals and prompt service.
- Managed reservations using hotel management software, maintaining accuracy in bookings.
- Assisted guests with inquiries and requests, providing exceptional customer service experiences.
- Processed payments and handled cash transactions efficiently at front desk.
- Coordinated with housekeeping to ensure timely room readiness for incoming guests.
- Monitored lobby area, upholding cleanliness and welcoming atmosphere for visitors.
- Collected room deposits, fees, and payments.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
Key Holder
The Bargain Shop
04.2023 - 03.2025
- Oversaw cash handling procedures, maintaining accuracy during transactions and end-of-day reconciliations.
- Assisted in loss prevention efforts, identifying potential theft risks and implementing corrective measures.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Managed store personnel by delegating tasks and supervising daily operations.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Professional Cleaner
Lilliia's Cleaning
05.2022 - 11.2023
- Conducted thorough cleaning of residential and commercial spaces to ensure high standards of cleanliness.
- Developed customized cleaning plans based on client needs, ensuring satisfaction with services provided.
- Provided exceptional customer service while addressing specific cleaning requests from clients.
- Ensured completion of all assigned tasks within allotted timeframes, demonstrating effective time-management skills.
Store Front Personnel
Tim Hortons
10.2017 - 06.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Campground Security/RV Detailer/Commercial Cleaner
Four Seasons /Four Seasons Campground
04.2008 - 2019
- Performed thorough interior and exterior cleaning of RVs, ensuring quality standards met.
- Fostered positive relationships with guests by providing exceptional customer service during interactions.
- Prevented property damage and loss by watching and driving around the designated areas and roads.
- Upheld company reputation with exceptional attention to making sure that mechandise and residents/guests were safe and secure .
- Safeguarded clients'' property and privacy by following strict security protocols.
Education
High School Diploma -
Almaguin Highlands Secondary School
South River, ONSkills
Customer service
Timeline
Hotel Front Desk Clerk
Bear Claw Casino & Hotel
04.2025 - Current
Key Holder
The Bargain Shop
04.2023 - 03.2025
Professional Cleaner
Lilliia's Cleaning
05.2022 - 11.2023
Store Front Personnel
Tim Hortons
10.2017 - 06.2019
Campground Security/RV Detailer/Commercial Cleaner
Four Seasons /Four Seasons Campground
04.2008 - 2019
High School Diploma -
Almaguin Highlands Secondary School