Barbie Kieft
Brantford,ON
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
22
22
years of professional experience
Work History
Merchandising Execution Project Associate
The Home Depot
12.2022 - Current
- Plan the execution of merchandising projects working with store leadership and MET supervisor
- Plan for the time and number of associates needed for project
- Read and interpret directions to ensure merchandise is set to planogram
Merchandising Execution Associate
The Home Depot
09.2020 - 12.2022
- As a MEA I am responsible for bay maintenance and the set up of in-store resets.
- I follow store planograms and industry standards to execute company plans while providing excellent customer service.
Customer Liaison
Execulink Telecom
02.2018 - 07.2020
- As a liaison I communicated and clearly explained technical assistance to our customers by phone, email, and live chat
- I was also responsible for both inbound and outbound billing calls
Manager
Cash Max
07.2014 - 02.2018
- Processing customer documents, Practicing responsible lending, Maintaining store appearance, calculating numbers goals and contacting customers to make appointments for payment, scheduling and store banking
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Sales/Billing Agent
Cogeco Canada
01.2010 - 09.2013
- As a call center agent I was responsible for first call resolution
- I used active listening skills to determine customer needs and asked open ended questions so as to recommend appropriate products for the household
Merchandiser
Sears
01.2003 - 08.2005
- Company Overview: Working with a team I was responsible for the unpacking and display of new merchandise
- I was also responsible for the organization and implementation of signage on a weekly basis
- Working with a team I was responsible for the unpacking and display of new merchandise
- I was also responsible for the organization and implementation of signage on a weekly basis
Manager
Blockbuster
01.2003 - 08.2005
- During my shifts I would delegate work to the team to maximize sales and task completion
- As well as calculating morning targets, making deposits and assisting customers
Manager
Unic
01.2003 - 08.2005
- As manager I handled everything from scheduling to merchandising
- Managed and motivated employees to be productive and engaged in work.
- Due to being a kiosk in the mall loss prevention was also one of my major responsibilities
Education
Certificate - Visual Merchandising Arts
Sheridan College
01.2007
Skills
- Inventory Management
- Customer Engagement Skills
- Retail Management
- Live Chat Support
- Retail Merchandising
- Team Leadership
Timeline
Merchandising Execution Project Associate
The Home Depot
12.2022 - Current
Merchandising Execution Associate
The Home Depot
09.2020 - 12.2022
Customer Liaison
Execulink Telecom
02.2018 - 07.2020
Manager
Cash Max
07.2014 - 02.2018
Sales/Billing Agent
Cogeco Canada
01.2010 - 09.2013
Merchandiser
Sears
01.2003 - 08.2005
Manager
Blockbuster
01.2003 - 08.2005
Manager
Unic
01.2003 - 08.2005
Certificate - Visual Merchandising Arts
Sheridan College
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