Barbie Bathula

• Addressing User reported issues and following up to ensure Satisfactory resolution by adhering to define SLA
• Troubleshooting Hardware and Software technical incidents received through ticketing tool ServiceNow.
• Solving issues over remote session troubleshoot using tools Bomgar and Windows Remote Assistance while maintaining clear instructions to End user over call
• Offered technical leadership to junior personnel and other team leaders, providing expertise on Windows System level Hardware and Software troubleshoots such MS Office application launching issues ,Excel and word not responding issues,Driver installation and machine updates.
• Experience in creating Virtual machine objects using Corporate System Management tool (CoSyMa)
• Experience in handling Virtual machines in vSphere issues such as RDP access and connectivity issues and Applications update
• Experience in performing machine level and server level profiles reset and C drive clean up
• Experience in assisting user to pair and reset MFA devices for PingID authentication to access internal sites and applications
• Experience in handling VIP user issues over remote session
• Experience in creating and provide Folder/File permission and restore backups and restore data from old machine to new machine is provided to user
• Experience in providing Delegate access to Outlook Inbox folders and calendar settings on behalf of rules for NPM and outlook profile reset
• Experience in resolving VPN tools such as Always-on while connecting from home network
• Experience is handling other application level issues like Sap Application launching, Docuware Desktop Sync issues
• Front End level experience to test and onboarding software's from Software Integration tool Front End and able to Approve ,Retire Software for local tenant
• Knowledge in Dynamic Application Configuration and Microsoft Patch to implement Application requirement
• Remediating Vulnerabilities reported on Printers and Windows Machines
• Served as primary point of contact for Managed Service Providers (MSP), maintaining healthy business relationships through constant communication
• Led technology governance efforts, planning upgrades, hardware refreshes and software updates
• Analyzed client business processes to propose optimal software applications for unique requirements
• Researched and adopted new technologies to add value to existing offerings

Technology Analyst:

• Facilitated successful completion of projects from concept to launch
• Analyzed problems and worked with teams to develop solutions
• Prepared project presentations and reports to assist senior staff
• Reported back to instructor to receive day-to-day tasks and responsibilities