Barbara Emond
Chilliwack,BC
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Assistant Manager
BC Liquor Distribution Branch
Chillliwack, British Columbia
02.2024 - Current
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
Supervisor Grid 15
BC Liquor Distribution Branch
Chilliwack, British Columbia
04.2018 - 02.2024
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Created new strategies for improving customer service standards within the organization.
- Responded to customer questions regarding products, prices and availability.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
Education
High School Diploma -
Nechako Christian School
Vanderhoof, BC06-1988
Skills
- Employee Performance Evaluations
- Staff Development
- Employee Scheduling
- Budget assistance
- Product and service knowledge
- Task Delegation
- Cost Reduction
Accomplishments
- I'm super proud about the Store Manager Development Plan that I was invited to by my Regional Manager, it was a 5 day intense program on developing you as a store manager.
Timeline
Assistant Manager
BC Liquor Distribution Branch
02.2024 - Current
Supervisor Grid 15
BC Liquor Distribution Branch
04.2018 - 02.2024
High School Diploma -
Nechako Christian School
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