Barbara Wynn

· Assisted Technical Documentation Specialists to gather necessary documentation for product releases and updates.

· Provided support in distribution of technical documents leading to an increased client satisfaction with well-structured and easy-to-understand user manuals, installation guides, and product materials.

· Proofread, edited, and reviewed technical documents for grammar, spelling, punctuation, syntax, and accuracy.

· Conducted final quality checks before publication and verified content aligned with established guidelines and complied with quality standards.

· Leveraged strong attention to detail in refining graphics, tables, and diagrams for visual appeal and comprehension enhancement.

· Converted documents from one application to another to meet needs of individual customers, products, or projects and establish a Knowledge Base.

· Collaborated with subject matter experts and quality assurance team to ensure accuracy and validate content of technical documentation, resulting in fewer revisions needed post-publication.

· Maintained an organized digital archive and version control of all technical documents, minimizing confusion among team members while working on revisions or updates, and allowing for quick retrieval and reference when needed.

· Enhanced company compliance with industry standards by conducting thorough reviews of all documentation and making necessary revisions.

· Maintained organized and efficient document flows by using excellent planning and multitasking skills.

• Handled incoming mail, packages, document transmissions, and other types of data with both manual and automated tracking strategies. Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
• Processed incoming royalty payments, updated relevant records, and routed to Accounting personnel without delay.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Maintained visitor log for entering and leaving facility for security purposes.

• Subject Matter Expert providing technical expertise, training, leadership, consultation, and guidance to external and internal customers and staff for transfusion services laboratory.
• Actively participated in internal audits as well as continuous improvement initiatives aimed at elevating overall laboratory performance standards.
• Assisted in the training and orientation of new medical laboratory staff, fostering a culture of continuous learning and professional development.

• Operational leadership and mentoring of diverse staff of 15 serving 10 local hospitals.
• Ensured resources to perform and deliver continuous service to meet customer requirements within budget.
• Facilitated troubleshooting efforts during unexpected challenges or crises while maintaining composure under pressure.

• Provided lifesaving, quality blood products to transfusion patients of all ages.
• Participated in essential quality improvement programs to maintain accurate and timely laboratory testing and meet customer needs.
• Followed laboratory protocols for specimen processing, analysis, and results reporting.

• Collaborated with interdisciplinary healthcare teams for improved patient outcomes, sharing critical lab findings and insights.
• Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.

• Processed more than 20,000 patient samples for automated microbiology susceptibility testing.

• Executive administrative support for Vice President, Directors, and Clinical Data Managers in Biometrics.
• Handled confidential and sensitive information with discretion and tact.
• Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
• Coordinated travel arrangements and processed expenses and reimbursements for executive team and senior management group.

• Administrative support for Director and Managers of Business Development.

• Supported Medical Director and Senior CRAs in Clinical Research for phase II to post-marketing clinical trials.