Barbara Waterman

123 Glynde Ave, Burnaby

Summary

Experienced head office administrator with a solid foundation in office management and a keen interest in transitioning to a career in Human Resources. Demonstrated proficiency in overseeing administrative operations, optimizing processes, and fostering a productive work environment. Proven ability to coordinate schedules, manage confidential information, and deliver exceptional organizational support. Eager to leverage administrative experience, strong interpersonal skills, and a passion for employee relations to contribute effectively to HR initiatives and organizational success.

Overview

years of professional experience

Work History

Head Office Administrator

Trail Appliances

10.2019 - Current

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Arranging inbound and outbound deliveries with various courier companies.
Streamlined office processes by implementing efficient administrative systems and procedures.
Managed vendor relationships, negotiating contracts to ensure cost-effective services for the organization.
Liaising with the marketing department on any graphic updates for suppliers, and branded items.
Coordinating flights, hotels, ferries, Ubers, and long term AirBnB's for all company travel.
Improved employee satisfaction, organizing company events and fostering a positive work environment.
Implementing company health and safety policies and procedures.
Increased company-wide communication through the creation of an internal newsletter.
Organized meetings for executives and coordinated availability of conference rooms for participants.
Responsible for company philanthropy, donating to over 100 charitable causes annually.
Reconciling company credit cards on a monthly basis.

Office Coordinator - Shipping & Receiving

Atkinson's Fine Imports

10.2012 - 03.2019

Acted as a liaison to 150 luxury vendors and oversaw operations that resulted in average monthly sales of $250,000.
Filed various invoices, receipts, day end reports, purchase orders, customs and year end documents.
Arranged courier pickups and deliveries via Fedex, UPS, DHL, Purolator, Brinks, and other local logistics companies.
Worked closely with the book keeper to reconcile damaged and defective shipments.
Successfully established a new filing system that increased efficiency for staff and the company as a whole.
Helped establish an e-commerce backend for the store by introducing Ship Station Fulfillment Software.
Reception duties such as greeting clientele, answering phones, relaying messages, coordinating schedules, and responding to general enquiries.
Assisted in special events such as trade shows and other corporate parties.
General office maintenance and upkeep.

Assistant Inventory Manager

American Apparel

10.2011 - 10.2012

Supervised and delegated up to 12 employees, including training and enforcing company policies.
Utilized MS Office Excel to create spreadsheets streamlining data entry and daily fulfillment.
Encoding all product with RFID technology to achieve live inventory and assist in theft prevention.
Resolving and adjusting inventory discrepancies.

Poll Clerk

Elections Canada

04.2011 - 05.2011

Registering elector identification and ensuring voter discretion
Accurately counting all ballots, completing paperwork, and informing of final results

Education

GED -

Bow Valley College

Calgary, AB

2010

Skills

Customer service background
MS Office Suite
Shipstation Software
Fast learner
Hard working and self motivated
Works well alone and in a team setting

Punctual
Organized
Attentive to detail
Tech inclined
Project planning
Bookkeeping

References

Diane Atkinson

Owner - Atkinson's Fine Imports

(604) 736-3378

Timeline