Barbara Vlake

• Collected room deposits, fees, and payments.
• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
• Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
• Resolved guest issues promptly, resulting in positive feedback and return visits.
• Worked in laundry facilities as back up

• Assisted with special events and programs.
• Maintained clean, neat, and operational facilities to serve program needs in kitchen and service trucks.
• Supported engaging, fun, and smooth-running events by helping with organization, cooking and serving as needed to fire fighter needs and other events supported by the Salvation Army.
• Participated with Kettle Bells delivery and pick up of monies

• Served as a primary point of contact for clients and providers, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
• Managed a high volume of requests, ensuring timely and effective service.
• Maintained accurate records of all service activities, facilitating smooth communication between clients, employers and WorkSafeBC.
• Resolved customer complaints and issues to drive satisfaction and loyalty.
• Assessed customer needs and developed solutions to meet needs.

· Answered phone promptly and directed incoming calls to correct offices.

· Resolved customer problems and complaints.