BARBARA TENNEY
Edmonton
Summary
Accomplished Supervisor known for exceptional team leadership, identifying improvement opportunities, and cultivating professional relationships. Proficient in overseeing comprehensive business objectives. Meticulously detail-oriented and adept in both project and time management.
Overview
18
18
years of professional experience
Work History
Senior Manager
Crossroads Family Services
11.2023 - Current
- Supervise the provision of both Foster Care Services and Disability Services.
- Mentored junior staff members for skill development and career progression within the organization.
- Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
- Implemented and developed operational standards, policies and procedures.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
Manager of Disability Services
Crossroads Family Services
07.2022 - 11.2023
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Supervisor of Disability Services
Crossroads Family Services
06.2018 - 07.2022
- Applies strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Interviewed, hired and trained new employees for production positions.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Performed annual evaluations and reviews for large staff of employees.
- Streamlined operations
Team Lead of Disability Services
Crossroads Family Services
03.2015 - 06.2018
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Participated in cross-functional team-building activities.
Foster Care Support Worker
Crossroads Family Services
01.2013 - 03.2015
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Overnight Awake Youth Worker
Alta Care Resources,
10.2011 - 12.2012
- Supervisor and positively interacted with youth
- Implemented behavior modification techniques as instructed
- Maintained order, safety, cleanliness of facility and grounds and also responsible for housekeeping and laundry
House Supervisor/Accreditation Projected Manager
Spirit Keeper Youth Society
05.2006 - 08.2011
- Maintained youth progress notes and assisted in developing goal-oriented service plans
- Provided youth supervision and maintained appropriate documentation
- Provided feedback and counseling to youth regarding social skills, behavior, and anger management
- Acted as advocate for youth within education, legal, medical and social spheres
- Responsible for supervising staff of 8, ensuring staff were trained according to provincial standards and providing proper care youth within the home
- Involved in policy and procedure implementation process
- Conducted and evaluated programs for young people, such as employment and training, education, self-development.
- Established and Maintained Human Resource records of employees
- Guided team through accreditation process and successful obtained a 3 year accreditation.
Education
Post-Baccalaureate Diploma - Applied Behaviour Analysis
Purdue University Global
Indiana, USA01.2018
Bachelors of Arts Degree - Psychology
Athabasca University
Athabasca, AB06.2012
Intermediate Certificate - Child And Youth Care
Child And Youth Care Association of Alberta
Edmonton, Alberta06.2011
Business Management Courses -
Northern Alberta Institute of Technology
Edmonton, AB2001
Skills
- Process Improvement
- MS Office
- Reporting oversight
- Employee Coaching and Motivation
- Performance Motivation
- Performance Tracking and Evaluations
- Managing Operations and Efficiency
- Scheduling and Coordinating
- Supervising Employees
- Staff Management
Timeline
Senior Manager
Crossroads Family Services
11.2023 - Current
Manager of Disability Services
Crossroads Family Services
07.2022 - 11.2023
Supervisor of Disability Services
Crossroads Family Services
06.2018 - 07.2022
Team Lead of Disability Services
Crossroads Family Services
03.2015 - 06.2018
Foster Care Support Worker
Crossroads Family Services
01.2013 - 03.2015
Overnight Awake Youth Worker
Alta Care Resources,
10.2011 - 12.2012
House Supervisor/Accreditation Projected Manager
Spirit Keeper Youth Society
05.2006 - 08.2011
Post-Baccalaureate Diploma - Applied Behaviour Analysis
Purdue University Global
Bachelors of Arts Degree - Psychology
Athabasca University
Intermediate Certificate - Child And Youth Care
Child And Youth Care Association of Alberta
Business Management Courses -
Northern Alberta Institute of Technology
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