BARBARA SINGINI
EDMONTON,AB
Summary
Versatile professional with over 10 years experience in housekeeping, waitressing, and administrative roles. Seeking a position where my adaptability and customer service skills shine.
Overview
8
8
years of professional experience
Work History
Hostess and Dinning Reservations Clerk
Princess Cruises
Santa Clarita, United States
05.2023 - 07.2024
- Was responsible for pre-voyage dinning assignment and maintaining the dinning checklist for over 3000 guests per voyage, in an average of 5 main dinning rooms
- Answered enquiries regarding restaurant services, by telephone and in person, while providing information about services available in the ship
- Received and recorded patrons' prebooked reservations and assign tables
- Made alterations as well as cancellations to reservations and also kept track of guests' special orders, special diets and special occasions/celebrations
- Generated data reports and occasionally using Excel for transferring and organising data
- Greeted patrons and escorted them to tables or other seating areas
- Was responsible for marketing and advertising the speciality dining establishments
- Spoke with patrons to ensure satisfaction with food, service and attend to complaints while listening attentively to guests' needs and requirements making sure that assistance was offered in a pleasant demeanor
- Made report and advised the Restaurant Manager of any arising complaints
Junior Waiter
Princess Cruises
Santa Clarita
01.2023 - 05.2023
- Greeted patrons, presented menus, made recommendations and answered questions regarding food and beverages
- Took drink and food orders and relayed them to kitchen and bar staff
- Recommended wines that would complement patrons' meals
- Served food and beverages
- Followed up on guests to ensure the food and beverages they ordered were up to their expectations and refill their drinks
- Cleaned and reset patrons' tables
Administrative Assistant
Carter Events
Harare, Zimbabwe
02.2019 - 01.2023
- Responded to telephone, in person or electronic enquiries or forward to appropriate person
- Prepared correspondence, reports, statements, forms, presentations, applications and other documents to assist the flow of work for other 20 office workers
- Processed incoming and outgoing mail, manually or electronically
- Photocopy and collate documents for distribution, mailing and filing
- Sent and received messages and documents using fax machine and electronic mail
- Maintained inventory of office supplies, order supplies as required and arrange for servicing of office equipment
- Assisted in preparing meeting agendas, attend meetings, and record minutes
- Assisted with administrative procedures such as budget submissions, contracts administration and work schedules
- Sorted, processed and verified receipts, expenditures, forms and other documents
- Performed basic bookkeeping tasks such as preparing invoices and bank deposits
- Scanned, sorted and filed documents according to established guidelines
Waitress
The Bronte Hotel
Harare, Zimbabwe
10.2017 - 06.2018
- Greeted patrons, presented menus, made recommendations and answered questions regarding food and beverages
- Took orders and relayed them to kitchen and bar staff
- Recommended wines that complemented patrons' meals
- Served food and beverages
- Promoted, prepared and served specialty foods at patrons' tables
- Presented bills to patrons and accept payment in cash as well as POS systems
- Performed shift duties such as rolling and polishing cutlery, clearing and cleaning tables and setting up workstations
Housekeeping Attendant
The Bronte Hotel
Harare, Zimbabwe
11.2016 - 09.2017
- Cleaned and sanitized bathrooms, showers, and toilets
- Swept, mopped, and dusted floors, surfaces, and furniture
- Restocked supplies, such as toilet paper, paper towels, and soap
- Emptied trash and recyclables
- Cleaned and disinfected communal areas, like dining halls and kitchens
- Maintained guest suites, including making beds and changing linens
- Assisted with laundry and ironing
- Cleaned outdoor areas, like porches, decks, and walkways
- Reported maintenance issues or repairs needed
- Worked with other staff to ensure a clean and comfortable environment
- Followed Hotel's cleaning schedules and protocols
- Maintained cleaning supplies and equipment
Orphanage Home Volunteer
Musha Wenherera
Harare, Zimbabwe
03.2016 - 11.2016
- Assisted with daily care and activities for [number] children
- Helped with homework, reading, and educational activities
- Supported staff with meal preparation, serving, and cleanup
- Organized and led recreational activities, such as games, arts, and crafts
- Provided emotional support and mentorship to children
- Developed strong relationships with children, improving their sense of trust and security
- Assisted in planning and executing special events, such as birthday parties and holiday celebrations
- Collaborated with staff to create a safe and nurturing environment
Education
Some College (No Degree) - Hospitality Management
International Career Institute
Regina, SK01-2023
Some College (No Degree) - Accounting Administation
INTEC College
Pretoria South Africa12-2012
Skills
- Server Support
- Event Planning
- Customer Service
- Guest Engagement
- Complaint Handling
- Reservations Management
- Detail Oriented
- Cleaning and sanitation
- Food safety understanding
- High-volume dining
- Effective customer upselling
- Customer service expertise
- Strong interpersonal skills
- Guest Relations
References
References available upon request.
Timeline
Hostess and Dinning Reservations Clerk
Princess Cruises
05.2023 - 07.2024
Junior Waiter
Princess Cruises
01.2023 - 05.2023
Administrative Assistant
Carter Events
02.2019 - 01.2023
Waitress
The Bronte Hotel
10.2017 - 06.2018
Housekeeping Attendant
The Bronte Hotel
11.2016 - 09.2017
Orphanage Home Volunteer
Musha Wenherera
03.2016 - 11.2016
Some College (No Degree) - Hospitality Management
International Career Institute
Some College (No Degree) - Accounting Administation
INTEC College
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