Barbara Segatto
Summary
Professional office support specialist with proven ability to manage administrative tasks efficiently and ensure workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.
Overview
5
5
years of professional experience
Work History
Office Assistant
MOSAIC GRANITE & MARBLE
03.2023 - 12.2023
- Positively engaged with all customers and vendors in a professional manner
- Answered phone calls, emails, and other inquiries providing information about the company's services and project updates
- Assisted in resolving customer project deadlines and layout concerns or complaints in a professional manner
- Coordinated with the production team to ensure timely delivery and installation of countertops
- Maintained and updated google calendar for staff and management to ensure accurate and timely delivery
- Maintained and organized office, clients, projects and managers files, records and documents
- Managed office supplies and production resources inventory and placed orders as needed
- Tracked the progress of countertop projects from order to installation
- Coordinated with suppliers and vendors to ensure slabs were available for production on time
- Assisted with preparing quotes on Quick Books and collected deposits for project initiation
- Prepared, issued, tracked, and processed the payment of invoices sent on Quick Books
- Imputed and updated customer information, orders, and project details on Quick Books and Moraware
- Performed some bookkeeping tasks, such as tracking and processing payments of expenses, purchase orders, business and business vehicles licenses, business utilities, taxes, and payroll checks preparation on Quick Books
Administrative Assistant
MAID IN HEAVEN CLEANING SERVICES
08.2021 - 07.2022
- Improved scheduling software performance through the creation of template checklists to support the staff on the field, increasing new team members autonomy on the job
- Created visuals to address customers' expectations, improving communications about the service components and increasing customer satisfaction
- Helped in the creation of an excel year control of staff worked hours and paychecks significantly reducing the time and workload needed to process staff yearly Statement of Remuneration Paid
Administrative Assistant
MAID IN HEAVEN CLEANING SERVICES
11.2020 - 07.2021
- Responded a daily average of 20 inquiries from team members and clients, sent quotes and scheduled works through email and telephone using Quick Books and Jobber applications
- Established customer appointments, staff schedules and shifts ensuring a balanced workload distribution, and dispatched a daily average of ten work with field staff
- Dealt with customer's sensitive credit card data and collected supporting documents to submit invoices promptly and error free
- Prepared notices and letters to clients with outstanding invoices offering accessible means of payment prior to scheduling new bookings
- Helped the manager to prepare statements of accounts through the control and analysis of services scheduled and fulfilled
- Coordinated office routines, performed data entry and filling data to file new clients, and administrative support for the staff on the field to ensure daily operations run efficiently
Warehouse Associate
AMAZON CANADA FULFILLMENT SERVICES, ULC
08.2020 - 10.2020
- Worked closely with team members to sort a daily average of 500+ inbound and outbound packages based on destination and delivery route
- Lifted up to 50 pounds parcels
- Used handheld scanners to track and log packages into the system
- Assisted delivery drivers with locating and loading packages
- Organized and maintained the warehouse to ensure easy traffic of packages and supplies
- Complied with all the company and industry's health and safety regulations, policies and procedures
Cleaner
MAID IN HEAVEN CLEANING SERVICES
01.2019 - 06.2020
- Used a GPS application to show up to booked works on time, collaborating to schedule fulfillment
- Used Jobber scheduling software to refer to standard procedures and details of the service scheduled delivering an outstanding customer experience that often resulted in me being tipped
- Cleaned and sanitized customers' homes, commercial offices and stores working independently with integrity, reliability, and trustworthiness, often with keys custody
- Established customers' loyalty to the company by delivering high standards housekeeping through a detailed service meeting or going above and beyond the customers' expectations
- Positively engaged with all customers and management through Google and Jobber applications collaborating to a positive customer experience which often led to recurrent bookings
- Used Quick Books software biweekly to send services performed invoices for payroll processes
Education
Project Management – Post-Degree Diploma -
Douglas College
01.2020
International Business Management – Post-Degree Diploma -
Douglas College
01.2019
Skills
- Client Relations
- Stakeholder Engagement
- Front Office Administration
- Front Desk Management
- Contract Preparation
- Billing Management
- Cash Register Operation
- Effective Issue Resolution
- Work scheduling
- Professional communication
- Verbal communication
- Written communication
- Effective Organizational Skills
- Strong Detail Orientation
- Effective Multitasking
- Effective Time Management
- Cross-Functional Cooperation
- Self-Motivated Work Style
- Data entry
- Customer service
Timeline
Office Assistant
MOSAIC GRANITE & MARBLE
03.2023 - 12.2023
Administrative Assistant
MAID IN HEAVEN CLEANING SERVICES
08.2021 - 07.2022
Administrative Assistant
MAID IN HEAVEN CLEANING SERVICES
11.2020 - 07.2021
Warehouse Associate
AMAZON CANADA FULFILLMENT SERVICES, ULC
08.2020 - 10.2020
Cleaner
MAID IN HEAVEN CLEANING SERVICES
01.2019 - 06.2020
International Business Management – Post-Degree Diploma -
Douglas College
Project Management – Post-Degree Diploma -
Douglas College
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