Barbara Sanders
Pinole
Summary
Dynamic customer service professional with a proven track record at the Social Security Administration, excelling in problem resolution and client education. Skilled in data entry and complaint handling, I foster customer loyalty through empathetic interactions and effective training of new staff, ensuring high standards of service and compliance.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Experienced with Medicare policies and procedures, ensuring accurate and timely assistance to customers. Utilizes strong communication skills to resolve inquiries and provide clear information. Track record of enhancing customer satisfaction through effective problem-solving and service excellence.
Overview
35
35
years of professional experience
Work History
Customer Service Representative
Social Security Administration, SSA
03.2001 - 12.2020
- Resolved customer inquiries regarding benefits and services with accuracy and efficiency.
- Provided support for claims processing, ensuring compliance with federal regulations.
- Educated clients on eligibility requirements and application procedures for benefits.
- Maintained detailed records of client interactions in case management systems.
- Mentored new staff on policies, procedures, and customer service best practices.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Medicare enrollment
- Investigate checking
Machine Operator
US Mint
02.1986 - 12.2001
- Operated precision machinery to produce high-quality coinage efficiently.
- Monitored production processes, ensuring adherence to safety and quality standards.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Set up and ran machinery to produce exceptional products for industrial needs.
Education
High School Diploma -
Galileo High
San Francisco, CANo Degree - Basic
Contra Costa College
San Pablo, CASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Customer relations
- Problem resolution
- Complaint handling
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
- Product knowledge
- Appointment scheduling
- Technical support
- Clerical support
Timeline
Customer Service Representative
Social Security Administration, SSA
03.2001 - 12.2020
Machine Operator
US Mint
02.1986 - 12.2001
High School Diploma -
Galileo High
No Degree - Basic
Contra Costa College