Barbara PHILI-MASEKO
Calgary,AB
Summary
A multi-skilled and tactful professional with 16+ years of experience in Customer Service, Food & Beverage Services, Front Office, Human Resource Management, Hospitality and Business Coordination. Well-versed with the hotel écamp site management operations, thus capable of framing & implementing effective systems & procedures to streamline Front Office, F&B, and the entire hotel/camp site operations. Exhibits exceptional managerial, human resource and administrative skills. A strategic planner with expertise in revamping existing systems & procedures, preparing business continuity plans, designing implementing control systems and facilitating effective decision-making.
Experienced with overseeing camp logistics and activities, ensuring safe and enjoyable experience for all participants. Uses effective leadership techniques to manage staff and coordinate events seamlessly. Knowledge of creating engaging programs and handling administrative tasks efficiently.
Overview
9
9
years of professional experience
Work History
Camp Manager at Cenovus Sunrise Energy
Horizon North Camps & Catering Part of Dexterra Group
10.2024 - 11.2025
- Managing the day-to-day activities of the assigned camp – pertaining to Catering, Maintenance, Accommodation and Logistics.
- Uphold camp and workplace health and safety standards.
- Meet with clients and provide quality customer service by addressing their special requests and concerns in a prompt and effective manner.
- Responding to customer service issues/concerns in a timely and efficient manner.
- Facilitate all daily guest briefings, including but not limited to outlining the day’s events, weather updates, wildlife expectation, activities, safety, and transportation.
- Hire, coach supervise, discipline and terminate guides and field staff.
- Supervising, training, and managing staff performance issues.
- Manage staff scheduling, payroll, and daily and weekly meetings.
- Inspecting, evaluating, and ensuring the camp cleanliness, food quality and presentation and controlling inventory to meet or exceed expectation.
- Prepare and submit weekly and monthly reports.
- Maintain project budget; tracking occupancy, staffing and monitoring expenses.
- Performing administrative tasks which include liaisons with the client, managing room bookings, preparing reports.
- Ensure all staff and clients have been briefed on the Standard Operating Procedures with regards to safety and evacuation. Practice emergency preparedness with staff and guests.
- Ensure all health and/or medical issues are addressed promptly, according to recognized standards of care, and Incident Reports are completed (at time of incident) and filed (post trip).
- Troubleshooting minor maintenance problems if necessary.
- Oversaw daily camp operations, ensuring safety and compliance with regulations.
- Managed staff schedules, optimizing resource allocation across activities and events.
- Developed and implemented training programs for new camp staff, enhancing team performance.
- Coordinated logistics for transportation and accommodation, streamlining participant experiences.
Relief Camp Manager
Horizon North Camps & Catering Part of Dexterra Group
06.2023 - 10.2024
- Always leading by example and demonstrating that the guest is our top priority and reinforcing positive hospitality behaviors with-in the team members.
- Managed day-to-day operations of remote camp facilities, ensuring compliance with safety and health regulations.
- Oversaw inventory management, streamlining supply chain processes to reduce waste and costs.
- Encouraging and motivating team members to meet corporate goals, whilst ensuring remarkable customer service is always provided.
- Ensuring that new team members are thoroughly trained and orientated in all aspects of their working areas.
- Responding to guest service complaints promptly, resolving problems and turning potentially negative situations into positive situations.
- Complying and enforcing all Horizon North operating standards as required.
- Supervising team members to ensure primary and secondary duties are completed efficiently.
- Ensuring all store/staff policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies).
- Updating self and team members on all new information/updates (i.e., new product launched, promos and discount schemes).
- Completing all required shift documentation (e.g. records waste, food cost, walk thru, store checklist etc.).
- Reporting all injuries/illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the General Manager and HSE Manager.
- Making sure the dining, lobby, staff areas and parking lot are always maintained clean and up to the standards.
- Led a team of staff to deliver high-quality catering and accommodation services for diverse clientele.
Relief Camp Manager-Executive Housekeeper
Civeo
01.2018 - 08.2021
- Perform job and task analysis to document job requirements and objectives.
- Source and attract candidates by working with the Union
- Conduct interviews using various reliable personnel selection tools/methods to filter candidates within schedule.
- Assess applicants’ relevant knowledge, skills, soft skills, experience and aptitudes.
- Onboard new employees.
- Monitor and applied HR recruiting best practices in compliance with union policies.
- Provide analytical and well documented reports to the rest of the team.
- Promote company’s reputation as 'best place to work'.
- Implemented camp programming to enhance participant engagement and satisfaction.
- Supervised staff training sessions to ensure compliance with safety regulations and operational standards.
- Championed all audits - Rooms and Food services.
- Managed budget allocation for camp activities, optimizing resource utilization while maintaining quality experiences.
- Led staff training programs, enhancing team performance and service quality across all camp functions.
- Conducted regular assessments of facilities and services, driving continuous improvement initiatives based on feedback.
- Managed budgets and financial reports to maintain cost-effectiveness while meeting client expectations.
Executive Housekeeping Manager
Civeo
05.2017 - 01.2018
- Ensuring the smooth flow of daily rooms operation and overseeing the effective resolution of issues and complaints, ensuring all guest concerns were dealt with in a professional and customer focused manner.
- Supporting the front desk with their rooms management for daily assignments and demand.
- Assisted with training for the housekeeping supervisors
- Led daily operations of housekeeping department, ensuring high standards of cleanliness and guest satisfaction.
- Developed and implemented training programs for staff, enhancing operational efficiency and service quality.
- Oversaw inventory management, optimizing supply chain processes and reducing waste in cleaning materials.
- Collaborated with maintenance teams to address facility issues promptly, improving overall guest experience.
- Established performance metrics for staff, fostering accountability and continuous improvement in service delivery.
- Conducted regular inspections of guest rooms and common areas, ensuring compliance with health and safety regulations.
- Managed scheduling for housekeeping personnel, balancing labor costs while maintaining service levels during peak seasons.
Education
Bachelor of Arts - Hotel Management And Tourism
Speciss College
Zimbabwe01-1993
Skills
- Opera
- INNFinity
- MS Outlook
- MS Teams
- Team communication
- POS Micros
- MS Office
- Public relations
- Safety protocols
Languages
English
Timeline
Camp Manager at Cenovus Sunrise Energy
Horizon North Camps & Catering Part of Dexterra Group
10.2024 - 11.2025
Relief Camp Manager
Horizon North Camps & Catering Part of Dexterra Group
06.2023 - 10.2024
Relief Camp Manager-Executive Housekeeper
Civeo
01.2018 - 08.2021
Executive Housekeeping Manager
Civeo
05.2017 - 01.2018
Bachelor of Arts - Hotel Management And Tourism
Speciss College