Summary
Overview
Work History
Education
Skills
Languages
Timeline
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BARBARA NEILSON

Sydenham,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience

Work History

Mentor/Senior CSR

HGS Canada
05.2021 - Current
  • Served as role model for mentees by demonstrating strong values and ethical standards.
  • Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
  • Assisted mentees in developing self-confidence and positive self-image.
  • Assisted mentees in setting and achieving educational and career goals to encourage independence.
  • Regularly assessed progress and provided feedback to support continued development.

Call Center Supervisor

Startek Canada
10.2003 - Current
  • Hardworking call center team member with excellent customer service skills and solid background resolving diverse issues
  • Quality-driven and reliable with relationship-building strengths honed over years in demanding roles
  • Maintain detailed, current, and accurate records of all interactions and actions.

Education

High school or equivalent -

LaSalle Secondary School
Kingston, ON

Skills

  • Call control
  • Performance improvement
  • Time management
  • Staff training
  • Customer relations
  • Schedule management
  • Stress management
  • Role Modeling
  • Progress Monitoring
  • Group and Individual Meetings
  • Customer Support
  • Teamwork and Collaboration

Languages

English
Native or Bilingual

Timeline

Mentor/Senior CSR

HGS Canada
05.2021 - Current

Call Center Supervisor

Startek Canada
10.2003 - Current

High school or equivalent -

LaSalle Secondary School

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BARBARA NEILSON