Barbara Nabwire
Niagara Falls,ON
Summary
A result-oriented and highly organized Administrative Professional in providing efficient and effective support to executive teams, departments, and organizations.
Skilled in managing day-to-day operations, streamlining office processes, and ensuring smooth workflow in a fast-paced environment.
Demonstrates exceptional communication, multitasking, attention to detail, and problem-solving with a strong commitment to delivering excellent services, maintaining confidentiality while fostering positive relationships with colleagues and stakeholders, and ensuring seamless day-to-day activities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Records & Registration Associate
University of Niagara Falls
01.2024 - Current
- Develop the operational procedures of the Records and Registration department from scratch.
- Maintain and update student academic records while ensuring data accuracy.
- Utilize student information systems [e.g., Colleague, SYS] to manage workflow.
- Assist students with course registration, adding/dropping classes, and resolving registration issues efficiently and professionally.
- Deliver exceptional service through face-to-face, email, and phone interactions, addressing inquiries and escalating complex issues when necessary.
Retention & Records Officer
Niagara College
03.2023 - 12.2023
- Collaborated with academic advisors, faculty and student support services to develop retention success.
- Supported course registration process, resolving issues related to holds, pre-requisites, and schedule conflicts.
- Tracked students’ academic progress, ensuring graduation requirements are met.
- Served as a liaison between students and institutional departments addressing concerns and connecting them with appropriate resources.
- Maintain and monitor student records, ensuring accuracy and compliance with institutional policies and procedures.
HR Coordinator [Student Ambassador]
Niagara College
05.2022 - 03.2023
- §Maintained accurate records of ambassador activities, attendance, and performance metrics.
- Mentored and coached student ambassadors, fostering leadership, teamwork, and professional skills development.
- Ensured student ambassadors adhered to institutional policies and standards, maintain professionalism.
- Acted as a liaison between the student ambassador team and the Human Resources department, ensuring clear communication.
- Assisted in recruiting, onboarding, and training new student ambassadors to represent the institution.
Administrative Assistant
Nile Cargo
01.2021 - 04.2022
- Managed day-to-day office operations, including scheduling meetings, maintaining calendars, and organizing files to ensure efficient workflows.
- Acted as the primary contact for internal and external communications, ensuring timely responses.
- Drafted, edited and distributed professional documents such as reports, memos, and presentations.
- Maintained accurate and up-to-date records in databases and filing systems in compliance with organizational standards.
- Operated and maintained office equipment [e.g., copiers, printers, and phones]and troubleshot support as needed.
Human Resources Administrator
Pelham House Resort
07.2020 - 02.2021
- Provided comprehensive administrative support for HR functions, ensuring smooth and efficient departmental operations.
- Conducted the recruitment process by posting job ads, scheduling interviews, and facilitating communication with hiring managers and candidates.
- Coordinated onboarding for new hires including preparing orientation materials.
- Generated regular and ad-hoc reports on HR metrics such as headcount, turnover and leave balances for leadership review.
- Acted as the first point of contact for HR related inquiries, resolving issues or escalating them.
Education
Post-Degree Certificate - Records And Information Management
University of Toronto, SCS
Toronto, ON01-2024
Post-Graduate Certificate - Human Resources
Niagara College
Toronto, ON03-2023
MBA - Data Analytics/Human Resource Management
University of New Haven
West Haven, CT, U.S01-2020
BBA - Human Resource Management
Kampala International University
Uganda11.2015
Diploma in Tourism Studies - Hospitality
Kampala International University
Uganda11.2011
Skills
- Efficient Office Management
- Time and Priority Management
- Problem Solving Mindset
- Technology Proficiency
- Detail Oriented
- Confidentiality and Integrity
- Team Player Oriented
- Organizational and Communication Skills
Certification
1. Records and Information Management - In Progress
2. Human Resources Management- 2023
3. First Aid/CPR -2023
4. HWAS - Health, Wellness & Accessibility Services-2022
5. WHMIS [2015] -Workplace Hazardous Materials Information System -2022
Timeline
Records & Registration Associate
University of Niagara Falls
01.2024 - Current
Retention & Records Officer
Niagara College
03.2023 - 12.2023
HR Coordinator [Student Ambassador]
Niagara College
05.2022 - 03.2023
Administrative Assistant
Nile Cargo
01.2021 - 04.2022
Human Resources Administrator
Pelham House Resort
07.2020 - 02.2021
Post-Degree Certificate - Records And Information Management
University of Toronto, SCS
Post-Graduate Certificate - Human Resources
Niagara College
MBA - Data Analytics/Human Resource Management
University of New Haven
BBA - Human Resource Management
Kampala International University
Diploma in Tourism Studies - Hospitality
Kampala International University
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