BARBARA KING
Everett,Ontario
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
23
23
years of professional experience
Work History
Emergency Room Unit Clerk
Stevenson Memorial Hospital
12.2013 - Current
- Utilized multiple PC applications throughout day.
- Entered all patient laboratory and imaging orders as requested by physicians
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Prepared and processed patient referrals and transfer requests.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered Busy, Multi-line telephone system along with emergency service patch system.
Office Administrator
AcademyYouth Treatment & Counselling
02.2010 - 06.2013
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Edited documents to improve accuracy of language, flow, and readability.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
- Managed and requested all educational material for each individual student ensuring educational needs were met.
- Tracked educational marks and provided reports for parents.
- Researched and set up summer schedule activities for Ontario program, including collection of all releases/waivers and permissions.
Chiropractic Assistant, Office Manager
Advance Family Chiropractic & Massage Therapy
Bolton, ON
03.2007 - 11.2009
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Optometric Assistant
Dr Bettio & Dr. Malchuk
01.2004 - 12.2005
- Scheduled appointments, handled referrals and ordered supplies for optometric practice.
- Greeted patients, prepared exam rooms and documented medical records to keep office running efficiently and effectively.
- Helped patients with optical selections and dispensing to facilitate customer service.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
Optometric Assistant
Cedar Pointe Optometry
01.2001 - 01.2004
- Scheduled appointments, handled referrals and ordered supplies for optometric practice.
- Greeted patients, prepared exam rooms and documented medical records to keep office running efficiently and effectively.
- Took medical histories and reported current concerns from patients prior to physical exam by optometrist.
- Administered visual acuity tests, glaucoma screening and Keratometry and communicated findings to doctor.
- Helped patients with optical selections and dispensing to facilitate customer service.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
Education
Management of Aggressive Behavior - Basic Training Program
MOAB Training International Inc.
Alliston03.2023
First Aid and CPR Level C -
St. John Ambulance
Barrie07.2009
Emergency Services Communicator 1 & 2 -
Georgian College
Orillia, ON05.2009
Introduction To Accounting 1 - Single Credit Accounting Course
Georgian College
Barrie, ON03.2007
General Education Diploma
TVO ILC
Barrie, ON 12.2006 - 12.2006
Skills
- SUMMARY OF SKILLS AND EXPERIENCE
- Strong believer in customer service excellence delivery
- Able to multi task and work efficiently under stressful conditions
- Strong problem solving skills
- Dependable, punctual and trustworthy
Timeline
Emergency Room Unit Clerk
Stevenson Memorial Hospital
12.2013 - Current
Office Administrator
AcademyYouth Treatment & Counselling
02.2010 - 06.2013
Chiropractic Assistant, Office Manager
Advance Family Chiropractic & Massage Therapy
03.2007 - 11.2009
General Education Diploma
TVO ILC
12.2006 - 12.2006
Optometric Assistant
Dr Bettio & Dr. Malchuk
01.2004 - 12.2005
Optometric Assistant
Cedar Pointe Optometry
01.2001 - 01.2004
Management of Aggressive Behavior - Basic Training Program
MOAB Training International Inc.
First Aid and CPR Level C -
St. John Ambulance
Emergency Services Communicator 1 & 2 -
Georgian College
Introduction To Accounting 1 - Single Credit Accounting Course
Georgian College
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