Warehouse Parts Technician
Canadian Natural Resources Ltd
2012 - Current
- Developed positive working relationships with business units to understand needs and provide excellent customer service;
- Lead/Supervisor for 7 Tool Cribs & Turn Around Team;
- Manage day to day operations in face-paced environment; Confident leadership skills;
- Training new Parts Technicians, sharing knowledge and best practices for efficient operations.
- Motivate and instruct team members on customer service, parts counter procedures, receiving, staging, inventory practices and preparing items for deliveries and shipping; Setting everyone with tools to succeed;
- Exceeded goals and completed special projects through effective task prioritization and great work ethic;
- Actively listen to customers' requests, confirming full understanding before addressing concerns;
- Exceptional material / parts knowledge;
- Front counter customer sales;
- Manage large customer orders and requests;
- Material sourced as required, pulled from inventory and processed for customer as per billing requirements;
- Provide potential quotation through various sourcing alternatives;
- Manage backordered, damaged and material discrepancies;
- Process material returns and core credits;
- Create purchase orders, investigate and resolve purchasing discrepancies to maintain optimum inventory levels;
- Receive and process material into inventory management system;
- Complete daily cycle counts and reconciliations;
- Special inventory projects completed on schedule;
- Successfully identify discrepancies and recommend changes to inventory;
- Move between field locations for staff coverage and training;
- Prepare and present daily Tool Box Safety Meetings both in person and virtual for other areas within the company;
- Proficient in MAXIMO and CRIB MASTER computer software programs;
- JD Edwards, SAP and MS software programs;
- Organized warehouse storage areas to facilitate efficient receiving and shipping of products;
- Reduced downtime in repair shop by maintaining accurate stock levels of essential parts.
- Conducted regular inventory audits, ensuring accurate stock records and minimizing discrepancies.
- 3GTMS shipping program knowledge;
- All Health and Safety related activities;
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork;
- Equipment Operation Competent (indoor, outdoor and narrow aisle forklifts)
