Barbara Johns
Halifax,Nova Scotia
Summary
Driven and passionate professional, committed to delivering positive client experiences, and achieving performance targets.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Mortgage Specialist
Royal Bank Of Canada, RBC
05.2019 - 10.2023
- Providing an exceptional client experience through delivering trusted advice, and maintaining open communication.
- Reduced loan approval time by streamlining the application review process and collaborating with underwriters.
- Developed new referral sources from networking groups and meeting with home builders.
Mortgage Specialist
Bank Of Montreal, BMO
03.2017 - 05.2019
- Subject matter expert on all types of mortgages and various mortgage programs and policies.
Mortgage Specialist
CIBC Bank
11.2013 - 12.2016
- Participated in several Pilot Projects to improve the mortgage application process.
Customer Contact Center Personal Banker
CIBC Bank - Halifax Customer Contact Centre
05.2006 - 10.2013
- Provided a full range of financial services to clients based on individual needs.
Education
Bachelor of Science - Biology
Saint Mary’s University
Halifax, NS2002
Skills
- Communication
- Loan Processing
- Attention to detail
- Loss Mitigation
Languages
English
Native or Bilingual
French
Limited Working
Certification
* Level 2 Alpine Ski Coach - Canadian Ski Coaches Federation.
* Level 2 Ski Instructor - Canadian Ski Instructors Alliance
* Level1 English Riding Coach - Equine Canada
* Emergency First Aid - Saint Johns Ambulance
Timeline
Mortgage Specialist
Royal Bank Of Canada, RBC
05.2019 - 10.2023
Mortgage Specialist
Bank Of Montreal, BMO
03.2017 - 05.2019
Mortgage Specialist
CIBC Bank
11.2013 - 12.2016
Customer Contact Center Personal Banker
CIBC Bank - Halifax Customer Contact Centre
05.2006 - 10.2013
Bachelor of Science - Biology
Saint Mary’s University
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