Open To Work
Barbara Horner
Point Edward,Canada
Overview
16
16
years of professional experience
Summary
Motivated customer service and sales professional seeking increasing responsibility in Management environment. Remarkable leading new employees and maximize team performance. Skilled executor specializing in increasing profit margins, leading sales, service, and team leadership.
Diligent professional with excellent multitasking, organizational and management abilities. Skilled at promoting relationships and completing customer sales, smoothly suggesting incentives to drive revenue, lower costs and promoting positive experiences to strengthen customer loyalty. Familiar with policy standards, protocol and adaptable to new processes and procedures.
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction.
Work History
Customer service desk
Super Center
Sarnia, Canada
01.2024 - 08.2024
- Strong customer service skills with high level of energy
- Handled rain checks, exchanges, and refunds
- Rectified any price discrepancies and resolved complaints from clients
- Assisted customers with product inquiries and provided excellent service
- Resolved customer complaints effectively while maintaining a positive atmosphere.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement
- Processed returns and exchanges of merchandise in accordance with store policies.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Used suggestive selling techniques to promote add-on sales.
Operations Manager
National Diabetes Trust
Sarnia, Canada
01.2017 - 01.2019
- Managed daily operations of diabetes donations program
- Coordinated logistics for collection and distribution of donations.
- Supervised team members to ensure compliance with organizational policies.
- Developed training materials for staff on operational procedures and best practices.
- Streamlined inventory management processes to enhance efficiency and reduce waste.
- Led meetings to discuss operational challenges and solutions with team and GM
- Implemented quality control measures to maintain service standards in all operations.
- Collaborated with community partners to promote diabetes awareness
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Operations Supervisor
Habitat for Humanity
Sarnia, Canada
01.2014 - 01.2017
- Supervised daily operations of retail site and volunteer activities
- Managed safety protocols to ensure compliance with organizational standards and ministry
- Trained and mentored volunteers on sales, service and safety
- Implemented process improvements to streamline workflow efficiency
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Trained new employees on proper job functions and company policies and procedures.
- Identified areas of improvement and developed strategies to increase efficiency.
- Ensured compliance with all safety regulations in the workplace.
- Monitored staff performance and provided feedback for improvement.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Developed strong relationships with customers through excellent customer service practices.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Implemented cost-saving measures throughout the organization's operations.
- Oversaw compliance with safety and quality standards, significantly reducing incident rates.
- Conducted regular performance evaluations, providing feedback and development opportunities to staff.
- Managed inventory control, reducing waste and optimizing stock levels for operational needs.
- Led team of over 20 staff and volunteers in daily operations, ensuring efficiency and productivity were maintained at optimal levels.
Operations Manager
Tobram Electric Supply
Sarnia, Canada
01.2009 - 01.2014
- Managed inventory levels to ensure adequate supplies for operational needs.
- Implemented process improvements to increase efficiency in counter sales and delivery.
- Monitored compliance with health and safety regulations for operations.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Connected with clients and developed strategies to achieve sales and customer service goals.
Education
Customer Service Certificate
05.2026 - 05.2026
Diploma - Business Administration-Marketing
Diploma - Instrumentation and Control Technologist
Certificate - Hospitality And Tourism Management
Skills
- Customer Service
- Cash Handling Abilities
- Self-Motivated
- Strong Team Member
- Highly Organized
- Responsible and Dedicated
- Communication
- Collaboration
- P&L Management
- Customer relationship management
- Inventory management
- Process improvement
- Attention to detail
- Customer relations
- Regulatory compliance
- Loss prevention
- Decision making aptitude
- Organizational growth
- Issue resolution
- Professionalism and courtesy
- Staff mentoring
- Training and onboarding
- Inventory control
References
Available upon request
Volunteer Experience
Founder of Totally Teens, Sarnia-Lambton, Doing around the house things that you don't want to do, Organized a group of teens under 14 to teach them various skills including: confidence, the importance of doing a good deed, teamwork and collaboration skills as well as communication, Taught teens to operate push-mowers and basic hand tools safely, enforcing health and safety standards, Trained teens on harassment and bullying policies, ethics and safety in the workplace, Supervised and monitored teens ensuring their safety, while teaching them work ethics, values and responsibility
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeContract WorkLocation Preference
On-SiteRemoteSalary Range
$65000/yr - $200000/yrTimeline
Alison College - , Customer Service Certificate
05.2026 - 05.2026
Customer service desk - Super Center
01.2024 - 08.2024
Operations Manager - National Diabetes Trust
01.2017 - 01.2019
Operations Supervisor - Habitat for Humanity
01.2014 - 01.2017
Operations Manager - Tobram Electric Supply
01.2009 - 01.2014
Lambton College - Diploma, Business Administration-Marketing
Lambton College - Diploma, Instrumentation and Control Technologist
Lambton College - Certificate, Hospitality And Tourism Management