Barbara Hilland
Calgary,Alberta
Summary
Love helping customers with all their needs and issues and continue to be a team supporter with my employees. I have always been very good with customer service and have enjoyed being in the banking business, with friendly customers and staff members. Excellent communication skills. I have been with TD for close to 17 years, with very good experience.] Enthusiastic Customer Relations Coordinator with over 17 years of client account management experience. Well-versed in resolving escalated issues to maintain client loyalty and satisfaction.
Overview
17
17
years of professional experience
Work History
Customer Relations Coordinator
TD Canada Trust
01.2009 - 01.2018
- Ordering supplies, Investigations, greeting customers, helping with direction, Scheduling for the Financial Advisors and Financial Service Representatives.
Customer Service Representative
TD Canada Trust
01.2001 - 01.2009
- Cash deposits,Withdrawels, opening and closing procedures, Helping customers with all transactions.]
- Awards & Acknowledgements [Many products won for Accomplishments for top teller awards
- 3-time Award winner for Champions [ trips awarded]
Education
No Degree - Computer Fundamentals
10.2000
High School Diploma -
06.1980
Skills
- Employee Relations
- Customer Relations Best Practices
- Inventory Control Processes
- Creative Thinking
Additional Information
I enjoy being on the computer and spending time with my family and friends. I also like being out in the fresh outdoors, or inside reading a book or watching a good movie.
Timeline
Customer Relations Coordinator - TD Canada Trust
01.2009 - 01.2018
Customer Service Representative - TD Canada Trust
01.2001 - 01.2009
S.A.I.T - No Degree, Computer Fundamentals
James Fowler High School - High School Diploma,
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