Barbara Hamedian
Moorpark
Summary
Focused professional with experience leading projects, managing teams, and delivering successful outcomes.
Proven track record of working with stakeholders to ensure objectives are met on time and within budget.
Skilled in program planning, risk management, and closeout.
Adapt at developing relationships with cross-functional teams, vendors, and clients.
Overview
32
32
years of professional experience
Work History
Project Coordinator for RMA Department
OMRON
11.2017 - 04.2024
- Serve as the primary point of contact for RMA requests from customers, sales representatives, and service partners.
- Ensures work orders and RMA’s are closed within the system.
- Receive, review, and process RMA requests in accordance with company policies and procedures.
- Communicate RMA status updates, product availability, and resolution timelines to relevant stakeholders to facilitate timely decision-making and action.
- Maintain accurate records of RMA requests, including customer information, product details, return reasons, and resolution outcomes.
- Expedited daily RMA Shipping Agenda.
- Generate regular reports on RMA metrics, such as return rates, turnaround times, and resolution trends, to identify areas for improvement and drive process optimization.
- Issue Warranty Replacements and Credit Memos.
- Ensures that quality inspection of RMA’s is completed daily.
Production Supervisor
Delta TauSystems
03.1996 - 11.2017
- Managed the Inspection, stockroom, rework, shipping, receiving, and assembly.
- Planning daily basis production requirements including workflow, job assignments, scheduling.
- Planning the new kits for existing orders and for sudden orders to improve customers expediting requests.
- Expediting with the purchasing department to ensure kits completion on time delivery.
- Scheduling and expediting with SMT and different companies to ensure boards on time delivery.
- Working with the engineering prototype requests.
Customer Support Specialist
Delta Tau Systems
03.1995 - 03.1996
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Collaborated with product team to communicate customer needs, leading to enhancements that increased user satisfaction.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
Electronic Technician
Delta TauSystems
06.1993 - 03.1995
- Install, configure, and test electronic equipment and systems according to engineering specifications and standards.
- Troubleshoot electronic malfunctions, diagnose root causes, and implement timely repairs to minimize downtime.
- Communicate status updates, project milestones, and technical information to relevant stakeholders in a clear and concise manner.
Document Control Specialist
Delta TauSystems
11.1991 - 06.1993
- Collaborate with engineering teams, project managers, and other stakeholders to ensure effective document management throughout the project lifecycle.
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
- Maintained document control system and updated work instructions, procedures and associated databases.
- Coordinate the creation, review, approval, distribution, and revision of engineering documents, including drawings, specifications, procedures, and technical manuals.
Education
Bachelor of Science - Chemical Engineering
University of Philippines
Philippines06.1990
Skills
- Data Accuracy
- Standard Operating Procedures
- Flexible and Adaptable
- Strategic Planning
- Detail Oriented
- Time Management
Timeline
Project Coordinator for RMA Department
OMRON
11.2017 - 04.2024
Production Supervisor
Delta TauSystems
03.1996 - 11.2017
Customer Support Specialist
Delta Tau Systems
03.1995 - 03.1996
Electronic Technician
Delta TauSystems
06.1993 - 03.1995
Document Control Specialist
Delta TauSystems
11.1991 - 06.1993
Bachelor of Science - Chemical Engineering
University of Philippines
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