Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Barbara Galan

Coquitlam,BC

Summary

Driven by results, I elevated warehouse efficiency by over 30% at Jimmy Zees Distributors through strategic layout redesigns and inventory management enhancements. My adeptness in warehouse logistics and leadership fostered a motivated team, ensuring high-quality customer service and streamlined operations. Well-versed in processing, monitoring and reviewing high-volume orders in fast-paced environments. Practiced at developing and maintaining productive relationships with vendors, customers and staff. Proficient in [Software] and [Software]. Oversees warehouse operations to meet continuous internal and customer needs. Well-coordinated and decisive leader with expertise in program management, team building and performance optimization. Solid history of success in developing and maintaining best practices for successful high-volume fulfillment and supply chain management. Goal-oriented Warehouse Manager delivering practical strategies to drive productivity, personnel retainment and process optimization. Excels in creative problem solving on complex operational issues. Proven success providing leadership to teams of [Number]+. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Warehouse Manager

Jimmy Zees Distributors
06.2012 - 12.2022
  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
  • Increased warehouse efficiency by implementing new inventory management systems and procedures.
  • Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
  • Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Streamlined operations for faster order processing by updating warehouse layout and organization.
  • Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
  • Collaborated closely with sales department to address any issues related to product availability or shipment delays.
  • Reduced product damage with improved packaging methods and training staff on proper handling techniques.
  • Communicated regularly with cross-functional teams to improve coordination between departments.
  • Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
  • Optimized transportation logistics, securing reliable carriers at competitive rates for efficient delivery times.
  • Ensured compliance with safety regulations through regular inspections, staff training, and policy updates.
  • Developed and implemented policy and procedure updates to improve workflow and productivity.
  • Developed comprehensive staff training program to improve employee performance and morale.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Conducted research to address shipping errors and packaging mistakes.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.
  • Reviewed established business practices and improved processes to reduce expenses.
  • Reviewed and negotiated contracts with carriers to optimize shipping costs.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Oversaw implementation of sustainable practices within warehouse operations, reducing energy consumption and waste production.
  • Collaborated with manufacturing and supply chain management.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Created and enforced detailed organization processes to increase quality and service standards.

Customs Brokerage Representative

J.B Ellis & Co.
01.1995 - 12.2004
  • Adapted quickly to new software systems used in the customs brokerage industry, enabling more efficient data entry and processing of shipments.
  • Played a key role in the resolution of complex customs issues, leveraging strong negotiation skills and industry expertise to achieve favorable outcomes for clients.
  • Streamlined the customs clearance process by thoroughly reviewing import documents and ensuring accuracy.
  • Ensured compliance with all government regulations, minimizing risk of penalties or fines for clients.
  • Provided exceptional customer service by addressing client inquiries professionally and knowledgeably, fostering long-term relationships built on trust and reliability.
  • Assisted clients in obtaining necessary permits, licenses, and certifications required for importation of specific products.
  • Enhanced operational efficiency by staying up-to-date on industry trends and changes in customs regulations.
  • Collaborated effectively with team members to ensure smooth workflow and optimal performance within the customs brokerage department.
  • Improved client satisfaction by providing timely updates on shipment status and resolving any concerns.
  • Collaborated with carriers and shipping partners to coordinate efficient cargo movement across international borders.
  • Applied extensive knowledge of tariff schedules when classifying goods to ensure accurate duty and tax assessment.
  • Managed multiple accounts simultaneously, prioritizing tasks according to urgency while maintaining high quality work standards under tight deadlines.
  • Maintained strong relationships with clients through excellent communication skills and proactive problem-solving abilities.
  • Actively participated in company training initiatives to continuously expand knowledge base and refine professional skills related to customs brokerage processes.
  • Developed a keen eye for detail when reviewing documentation, preventing costly errors or omissions that could lead to delays or penalties.
  • Demonstrated expertise in classification and valuation procedures to accurately determine duties and taxes owed on imported goods.
  • Safeguarded client confidentiality while handling sensitive information on their behalf during the brokerage process.
  • Reduced shipment delays for clients by promptly addressing any issues with customs authorities.
  • Determined harmonized tariff classifications by referencing tariff schedules outlined by national and international government officials.
  • Calculated daily exchange rates and taxes due for goods and commodities.
  • Obtained necessary import and export licenses and permits for shipments.
  • Prepared and processed import and export documentation according to customs regulations, laws or procedures.
  • Tracked shipments processing through customs and other agencies and obtained clearances.
  • Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
  • Developed and maintained relationships with customs brokers, freight forwarders and customers.
  • Coordinated with shipping and transport companies on behalf of clients.
  • Advised customers on transportation options, types of carriers or shipping routes.

Client Service Manager, Accounts Receivable Superv

Livingston International Inc
09.1985 - 01.1995
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Coached team members on best practices for exceptional customer service, boosting overall performance levels.
  • Reduced turnaround times on client requests by streamlining work processes.
  • Collaborated with cross-functional teams for better service delivery and client experience.
  • Streamlined processes to improve operational efficiency, reducing costs and increasing productivity.
  • Designed training programs for new hires, expediting their integration into the team and enhancing their skill set.
  • Nurtured long-term relationships with clients, fostering loyalty and business growth opportunities.
  • Mentored junior staff members for career growth opportunities within the organization.
  • Kept accurate records to document customer service actions and discussions.
  • Created and reviewed invoices to confirm accuracy.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Education

No Degree - Certified Customs Broker

Canadian Society of Custom Brokers
Ottawa, ON
12.1994

No Degree - Administrative Assistant And Accounting

CDI College
Vancouver, BC
11.2024

Skills

  • Shipping and receiving
  • Forklift Operations
  • Warehouse Operations
  • Inventory and Stocking
  • Inventory Management
  • Delegating Work
  • Hiring and Training
  • Loading and unloading
  • Problem-Solving
  • Order picking and processing
  • Employee Safety
  • Safety Monitoring
  • Staff Supervision
  • Mentoring and training
  • Order Fulfillment
  • Staff Management
  • Warehouse layout optimization
  • Customer care
  • Workflow Coordination
  • Safety oversight
  • Safety standards
  • Team Building and Leadership
  • Warehouse Logistics
  • Unpacking merchandise
  • Quality Assurance
  • Employee Scheduling
  • Logistics
  • Documentation
  • Conflict Resolution
  • Space Planning
  • Proficient in [Software]
  • Supplies inventory
  • Goal Setting
  • Skilled in [Software]
  • Multiple Priorities Management
  • Quality Management
  • Carrier Negotiations
  • Interpersonal Relationships
  • Floor Space Maximization
  • Warehouse Organization
  • Worker Supervision
  • Forklift Operation
  • Distribution and Warehousing
  • Delivery Scheduling
  • Relationship Building
  • Customer Service
  • Freight Handling
  • Shipment Tracking
  • Critical Thinking
  • Warehouse Safety
  • Data Entry
  • Inventory Reconciliation
  • Inventory Management Software
  • Order Management

Languages

English
Full Professional

Certification

  • Administrative Assistant Training - [Timeframe]

Timeline

Warehouse Manager

Jimmy Zees Distributors
06.2012 - 12.2022

Customs Brokerage Representative

J.B Ellis & Co.
01.1995 - 12.2004

Client Service Manager, Accounts Receivable Superv

Livingston International Inc
09.1985 - 01.1995

No Degree - Certified Customs Broker

Canadian Society of Custom Brokers

No Degree - Administrative Assistant And Accounting

CDI College

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Barbara Galan