Barbara Gagyi
Toronto,Canada
Summary
Dynamic professional with over three years of experience in delivering exceptional customer service, evidenced by a strong record of positive customer reviews. Adaptable to new working environments while committed to continuous learning and improvement. Possesses a background in leadership and team management, demonstrating a proven ability to drive results and foster collaboration among team members. Recognized for reliability, effective communication skills, and a consistent track record of delivering high-quality outcomes in fast-paced settings.
Overview
4
4
years of professional experience
Work History
Assistant Manager, Store Manager, Sales Lead
ALDO Sherway Gardens
07.2024 - Current
- Supervised and motivated a team of sales associates to achieve daily and monthly sales targets, ensuring high levels of employee engagement and morale.
- Delivered exceptional customer service by resolving inquiries, addressing concerns, and providing product recommendations, resulting in high customer satisfaction ratings.
- Handled customer complaints and operational issues with a calm, solution-focused approach, consistently turning challenges into opportunities for improvement and maintaining store reputation
Assistant Manager
Showcase Square One
06.2023 - 10.2023
- Trained new employees, giving them the necessary skills to succeed in a high pace environment
- Multi-tasked during shifts; cashed customers out, helped with sales, whilst also maintaining a clean store
- Managed the store and employees when store manager was not available
- Counted stock and stocked shelves with new products
- Demoed new and trendy products to bring customers into the store
Sales
Banana Republic Sherway Gardens
07.2022 - 01.2023
- Maintained the store to the highest standard by folding, hanging and organizing merchandise
- Memorised store layout to help customers find what they need
- Built outfits around the customers styling needs
- Utilized product knowledge to give the best suggestions to customers
- Completed sales goals of up to $3,000
Education
Human Rights and Equity Studies
York University
Skills
- Customer service
- Team leadership
- Decision-making
- Customer relations
- Problem-solving
Languages
English (fluent)
Hungarian (fluent)
Timeline
Assistant Manager, Store Manager, Sales Lead
ALDO Sherway Gardens
07.2024 - Current
Assistant Manager
Showcase Square One
06.2023 - 10.2023
Sales
Banana Republic Sherway Gardens
07.2022 - 01.2023
Human Rights and Equity Studies
York University