Overview
Work History
Education
Skills
Timeline
Generic

Barbara Fry

Oshawa,ON

Overview

29
29
years of professional experience

Work History

Sr Strategy Manager - Platform Technology Services

TELUS Communications
Toronto, ON
01.2023 - 02.2025

Responsible for supporting the VP and a team of 380 Team Members in various roles;

  • Developing and maintaining VP scorecard, operations budget of $96M, engagement program.
  • Mentored junior team members in strategy development processes, promoting professional growth and skill improvement.
  • Collaborated with various departments to identify synergies that resulted in cost savings or improved operational efficiency.

Business Consultant - Network Services Dev Ops

TELUS Communications
Toronto, ON
04.2020 - 12.2022

Responsible for supporting a team of 90 Team Members in various roles;

  • Led the department's successful transition to Google Workspace, delivering $0.7M in annual OPEX savings.
  • Enhanced operational clarity and accountability by developing and implementing RASCI charts for power/infrastructure and 911 service delivery.
  • Drove agile adoption across DevOps teams through collaboration with cross-functional stakeholders
  • Designed and developed a pre Change Advisory Board tool for network changes approval process, which was then rolled out to the entire Chief Technology Office organization.

Sr. Business Analyst - Network Services

TELUS Communications
Toronto, ON
04.2014 - 04.2020

Responsible for supporting a team of 90 Team Members in various roles;

  • Departmental change management champion, responsible to develop and own all change management related processes and procedures. Contributed towards 99.14% change success rate and 62% reduction in outage minutes of degradation
  • Established and facilitated weekly Change Conflict Management reviews across all Operational Business Units, leading to zero % outages resulting from network changes
  • Management of department $10M annual Opex budget, with focus on management of Overtime expenses, leading to average reduction of 25% per year
  • Improved departmental workflows through value stream mapping workshops and future-state design.

Sr Specialist Network Change Management

Allstream
Toronto, ON
05.2007 - 02.2014
  • Provided leadership to effectively manage planned network activities and contain Customer Service impact, achieving 97% improvement on Change Success for planned activities
  • Implemented a Network Change Management ticketing tool and supporting processes, improving change management efficiency and visibility through KPI monitoring, helping reduce rescheduling of network releases by 90%
  • Streamlined customer notification processes, leading to increased customer awareness and a more positive customer experience.

Business Analyst

Allstream
Toronto, ON
10.2003 - 04.2007
  • Introduced the EASE model as a standardized framework for business case development and tracking, ensuring consistency and rigor across the organization
  • Leveraged BABOK principles to define and manage requirements for Cisco customer router implementations
  • Implemented a network monitoring alarm system (Netcool) to prioritize and escalate alerts to NOC technicians, resulting in a 40% productivity and quality improvement.
  • Conducted monthly meetings between internal Customers and Cisco representatives to maintain communication, address technical and process issues and developed inventory management system for Cisco routers.

Manager - Voice Network Operations

Allstream
Toronto, ON
08.1996 - 03.2003
  • Leading a team of 12 unionized direct reports which included quarterly performance reviews, skill level enhancement, team productivity improvement while maintaining 0 union grievances
  • Vendor Management for Cisco – supporting all Network and Customer router contracts. Maintained vendor budget of $2 million annually. Reduced installation times by 10 days.
  • Deployed new inventory management system leading to improved productivity allowing departments to reduce or repurpose headcount by 25%

Education

Bachelor of Arts - Photography

Toronto Metropolitan University
Toronto, ON

Agile Dad

Agile Certified Scrum Master

MICA Consulting Services

Six Thinking Hats

TELUS Training Program

Lean Six Sigma (LSS) Green Belt

Skills

  • Process Engineering
  • Agile Scrum Master
  • ITIL Certified
  • Trainer / Facilitation
  • Operational efficiency
  • RACSI Development
  • Human Change Management
  • Incident / Change Management
  • Info Mapping
  • SAS 70
  • GE Workout Process Facilitaor
  • Budget Ownership
  • Volunteer / Event Planning

Timeline

Sr Strategy Manager - Platform Technology Services

TELUS Communications
01.2023 - 02.2025

Business Consultant - Network Services Dev Ops

TELUS Communications
04.2020 - 12.2022

Sr. Business Analyst - Network Services

TELUS Communications
04.2014 - 04.2020

Sr Specialist Network Change Management

Allstream
05.2007 - 02.2014

Business Analyst

Allstream
10.2003 - 04.2007

Manager - Voice Network Operations

Allstream
08.1996 - 03.2003

Bachelor of Arts - Photography

Toronto Metropolitan University

Agile Dad

Agile Certified Scrum Master

MICA Consulting Services

Six Thinking Hats

TELUS Training Program

Lean Six Sigma (LSS) Green Belt

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Barbara Fry