Barbara Ellenberger

• Reviewed and approved all reports submitted by on-site security personnel.
• Maintained ongoing communication with Property Management, addressing emails, memos, and directives.
• Coordinated contractor access, elevator use, conference room bookings, and special events via after-hours memos.
• Collaborated with Property Management on construction projects and site-specific security protocols.
• Arranged additional security coverage for operations and special events as required.
• Produced monthly guard coverage schedules, factoring in vacation and PTO requests.
• Updated Site Standing Orders to align with Property Management and company standards.
• Monitored CCTV systems to ensure safety compliance and responded to emergencies.

• Conducted routine patrols of the building and surrounding property to ensure safety and security compliance.
• Issued and tracked access cards and keys for cleaners and contractors.
• Assisted tenants and their guests after hours and on weekends, ensuring smooth access and visitor management.
• Performed bypass and restore operations on the fire panel as needed.
• Conducted nightly key audits and performed weekly checks on elevator intercom systems.
• Managed conference room bookings, including coordinating guest floor access and entry procedures.
• Escalated and reported building emergencies such as fire alarms, power failures, floods, and leaks to appropriate contacts.
• Responsible for opening and closing building entrances during shift changes or special access times.
• Documented all patrols and incidents in detailed written reports.

Special Duties:

• Assigned by Site Supervisor to clean out filing cabinets, remove obsolete memos, and relabel documentation for efficiency.
• Assisted in drafting duties and procedures for the official Site Training Manual.
• Conducted detailed monthly key audits and promptly reported discrepancies to the Site Supervisor.

• Monitored cameras to enhance security across all Aviva offices in Canada.
• Assisted with alarm monitoring, ensuring prompt response to security incidents.
• Provided customer service support, addressing inquiries and resolving issues efficiently.
• Issued contractor cards to authorized personnel, maintaining access control protocols.

• Programmed building and parking fobs for resident access management.
• Executed parcel distribution to residents efficiently.
• Escalated building maintenance issues to property management for timely resolution.
• Maintained forms, standing orders, and equipment inventory.
• Configured front door entry phone systems for residents' convenience.
• Processed realtor requests for units on sale in accordance with procedures.
• Welcomed visitors and ensured proper check-in protocols.
• Conducted inspections of party room facilities in coordination with resident bookings.

• Monitored CCTV cameras to enhance building security vigilance.
• Coordinated elevator bookings for efficient access management.
• Executed fire alarm response protocols to maintain safety standards.
• Maintained comprehensive security filing systems for accurate record-keeping.
• Fire Panel bypasses.

• Monitored CCTV systems consistently to enhance situational awareness and proactively respond to security concerns.
• Coordinated elevator bookings to manage tenant and contractor access efficiently and without disruption.
• Programmed building access cards, ensuring only authorized personnel were granted entry.
• Executed fire alarm response procedures in accordance with site safety protocols and emergency response plans.
• Maintained an organized and up-to-date security filing system for efficient documentation and record-keeping.
• Arranged for additional security guard coverage during high-traffic events, emergencies, or staffing shortages to ensure continuous site protection.

• Conducted daily patrols to ensure safety and security across two sites.
• Managed programming of access cards to maintain secure entry protocols.
• Monitored access card activities and reader doors to prevent unauthorized access.
• Facilitated three-tier training for positions: guard, backup shift supervisor, and shift supervisor.