Barbara Desiree Pereira Garcia
North Hollywood
Summary
Dynamic Process Lead at Capgemini Business Services with proven leadership in quality assurance and cash application transitions. Skilled in SAP and cross-cultural communication, I excel in driving performance improvements and training teams. Recognized for effectively managing escalations and enhancing processes, contributing to seamless operations in a global environment.
Overview
10
10
years of professional experience
Work History
Process Lead
Capgemini Business Services
12.2016 - 12.2024
- As part of the escalations team for Warner Bros Consumer products
- That includes Cash application approval, royalty reports approval, escalations from different departments and worldwide licensees
- Leader of the Audit project working with a team based in India Implementing quality assurance for the royalty process and participated in the cash application transition from Burbank to Guatemala in February 2020
- Prior working with Warner Bros
- I was part of the large volume customers in the Collections area as Senior Collections Analyst for another client
- Also, a lead in the training program for new hires inside the engagement
- I assisted providing training and feedback as well for team members
Customer Service Agent
Telus International
03.2016 - 10.2016
- Customer service agent for a credit Bureau and analyst for the Criminal records department for the same client
Customer Service Agent
Allied Global
02.2015 - 02.2016
- Customer service agent for a Telephone Company based in the USA
Education
Bachelor’s degree - international studies
Universidad de San Carlos de Guatemala
04.2025
High School - Secretary
Liceo Técnico de Villa Nueva
01.2012
Skills
- Office (Word, Excel, PowerPoint, Access, Outlook)
- SAP system
- Oracle System
- Teamwork
- Critical thinker
- Problem Solver
- Leadership skills
- Google Docs
- Time Management
- Organization
- Research skills
- Cross-cultural communication
- Customer service
- Data analysis
- Team building
- Employee training
- Problem solving
- Time management
- Continuous improvement
- Documentation preparation
- Performance improvement
References
- Gabriela Girón, +50257215271
- Lidia García, +50258593088
Job References
- Alejandra Chávez, Team Lead Capgemini, +50240509512
- Isabel Oliva Leiva, Process Lead Capgemini, +50250199523
References
References available upon request.
Timeline
Process Lead
Capgemini Business Services
12.2016 - 12.2024
Customer Service Agent
Telus International
03.2016 - 10.2016
Customer Service Agent
Allied Global
02.2015 - 02.2016
Bachelor’s degree - international studies
Universidad de San Carlos de Guatemala
High School - Secretary
Liceo Técnico de Villa Nueva