Barbara Clevenger
Downey
Summary
Dynamic customer service professional with a proven track record of building rapport and enhancing client satisfaction. Goal-oriented with a keen eye for detail, consistently achieving performance metrics while delivering exceptional support. Expertise in fostering loyalty and driving sales growth through informed recommendations ensures a positive impact on overall business success. Committed to creating memorable customer experiences that lead to long-term relationships, and repeat business.
Overview
12
12
years of professional experience
Work History
Customer Service Professional
H and Block
12.2024 - 04.2025
- Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Consistently met performance metrics by setting personal goals and seeking feedback from supervisors for continuous improvement.
- Established trust with customers through transparent communication, providing honest assessments of situations and setting realistic expectations for resolution timelines.
- Ensured consistent service excellence by efficiently addressing high call demands.
- Maintained high-quality service standards by adhering to company policies and procedures.
Tax Preparer / Office Clerk
Liberty Tax Services
01.2024 - 04.2024
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Maintained compliance by adhering to current tax laws and regulations.
Customer Service Representative / Cashier
Bed Bath and Beyond
08.2013 - 04.2023
- Managed high-stress situations, maintaining professionalism and resolving conflicts.
- Responded to customer inquiries regarding products and website navigation.
- Consistently exceeded performance metrics, recognized as a top performer.
- Built rapport with customers through active listening, increasing retention and positive feedback.
- Collaborated with team members to establish best practices for customer service delivery.
- Contributed to sales growth by upselling products based on customer needs.
Education
CareerWork$ Medical Training
JVS SoCal
Los Angeles, CA9 2025
Medical Terminology Certification -
Des Moines University of Health Science
Des Moines, IA9 2025
General Diploma -
Bell High School
Bell, CaSkills
- Customer Service Excellence
- De-escalation Techniques
- Excellent Communication
- Customer Relationship Management (CRM)
- Administrative Support
- Data Collection
- Appointment Scheduling
- Document Control
Timeline
Customer Service Professional
H and Block
12.2024 - 04.2025
Tax Preparer / Office Clerk
Liberty Tax Services
01.2024 - 04.2024
Customer Service Representative / Cashier
Bed Bath and Beyond
08.2013 - 04.2023
CareerWork$ Medical Training
JVS SoCal
Medical Terminology Certification -
Des Moines University of Health Science
General Diploma -
Bell High School